Network Support Specialist

Network Support Specialist

JOB DESCRIPTION

Job Title: Network Support Specialist Position Type: Full Time

Work Setting: Hybrid Department: Systems and Security: IT Ops

Reports to: Network Engineer FLSA: Salary, Exempt

ABOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone - patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSITION

The Network Support Specialist is a central figure for ensuring our customers have success out of the gates with VaxCare’s hardware platform. This role will be intimately familiar with the setup and management of VaxCare Hubs, working with customers to ensure on-prem network connectivity (including site-to-site VPNs), MDM policy compliance, and troubleshooting go-live problems. They will serve as a key liaison between with the hardware team, mobile device application development team, network engineers, and the IT and security teams.

ESSENTIAL RESPONSIBILITIES

• Serving as point person for large customers during the onboarding process to make sure VaxCare Hub devices are fully operational
• Managing MDM policies and their deployment
• Keeping abreast of Android security updates and deploying them
• Working with network engineers to monitor VPN uptime and troubleshoot as necessary

REQUIRED EXPERIENCE & QUALIFICATIONS

• Excellent bedside manner and desire to show professionalism and the best of VaxCare to our customers
• Strong ability to troubleshoot technical issues with configuration and networking, particularly on Android devices
• Knowledge of networking concepts, including WiFi protocols and authentication. Enterprise VPN connection experience a plus.
• Familiarity with mobile device management paradigms and device security
• Scripting ability for automation and API integration a plus

COMPETENCIES: Core to all positions at VaxCare

We Live (and Work) by Our Values:

• Building a team culture founded on trust, collaboration, and delivery excellence
• Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning – Burning curiosity to learn without ego
• Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities

Additional “Must Haves”:

• Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
• Computer Skills – Skilled with computers, learns new tools quickly.
• Ethics – Honest, accountable, maintains confidentiality.

OTHER RESPONSIBILITIES

• Commute to Office: Must be able to commute to and from the corporate office for each scheduled shift.
• Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may alsNo require the ability to stand for portions of a shift.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: This job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.

Physical Requirements/Work Environment:

TASK Continuous Intermittent Seldom N/A

Regular & Reliable Attendance X

Standing/Walking X

Travel/Driving/Operating Vehicle

X

Sitting (desk/computer work) X

Lifting/Lowering/Carrying (up to 20lbs)

X

Reaching/Bending/Twisting

X

Hand/Wrist Use (typing/mouse/writing) X

In person attendance for meetings/conferences X

Operating Mobile Equipment/Machinery

X