Jobs in the United States

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Sr. MES IT Engineer
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MES IT Engineer
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Business Development Manager 4
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Senior Project Manager
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VASA Fitness

Member Experience Specialist

Rockford, IL, United States

$15 USD / hour

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Job details

Pay: $15 USD / hour
Posting language: English
Posted: Oct 28, 2026

Original job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

COMPENSATION: Base rate of $15.00 per hour + commission with no cap!
EARNING POTENTIAL: Top performers can earn over $32,000+ annually through wages and uncapped commission
SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
CAREER GROWTH: Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually

WHAT WE'RE LOOKING FOR:

Strong communication skills and a professional approach
Comfortable multi-tasking and working independently
1+ year of customer service, membership sales preferred
Interest in health, wellness, and fitness
Ability to pass a background check
Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

Guests and members feel welcomed with a smile and eye contact
Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
Member needs are addressed quickly with helpful solutions
Feedback is shared with leadership and used to improve the member experience

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds.
Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients
Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

We are proud to be a 'Great Place to Work' certified company!

Apply today and start changing lives--including your own--while joining a team that truly lives its values.

2601 N Mulford RD, Unit A, Rockford, Illinois 61114

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