Clothing Processing Team - Westover

Processing Associate

Reports To: Assistant Store Manager

Position Summary

The Processing Associate will efficiently process donated goods into priced, sellable merchandise.

Capability Requirements

The individual must:

• Love our Lord and commit to our mission - We establish sustainable centers for alleviating poverty and multiplying disciples in third-world environments.
• Embody and embrace our values - Urgent Pursuit, Sacrificial Service, Intentional Development, Clear Communication, Complete Alignment, Excellent Execution
• Be highly organized and able to work at an efficient, high-output pace
• Have knowledge of - or a growing knowledge of - the items in their department(s)
• Be decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
• Be able to stand for up to 4 hours at a time and lift up to 50 pounds (depending on department)

Time Requirements

40 hours per week.

Travel Requirements

Zero to minimal local travel, except for once-monthly staff meetings (within 20 minutes of the store).

Position Duties

1. Excellent Customer Service

• Greet every customer and treat them with respect, optimism, and joy at all times
• Answer any and all customer questions
• Assist with any customer needs
• Escalate customer service needs to Assistant Store Managers or the Store Manager as needed
• Share the vision and mission of Vapor Ministries with customers

2. Processing

• Quickly and efficiently sort, price, and stock items in your department(s)
• Meet daily, weekly, and monthly processing goals to drive revenue generation
• Maintain a working knowledge of pricing, sales, and goals for your department(s), and work with managers to adjust as needed based on revenue trends

3. Opening/Closing

• If scheduled to open or close, perform and complete the opening/closing checklist procedures

4. Housekeeping

• Ensure a properly organized workspace during operating hours
• Close the department processing station and leave it organized, stocked, and ready for the next work day

5. Receiving

• If needed, provide backup for receiving during high-traffic/high-donation times, or assist in closing receiving during closing shifts

Disclaimer: Other duties may be assigned as necessary on a temporary and infrequent basis.