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Community Programs Manager, Champion Network
OpenAI
San Francisco, CA · New York, NY
- $240,000 USD / year
You will plan with the Champion Programs lead, who sets the overall strategy and priorities. Program leads own education content and live learning programs, and regional leads own local…
Added just now
VH
Regional Manager
VITRA Health
Springfield, MA
- $125,000 to $140,000 USD / year
…needs. Every client is supported by a dedicated nurse and care manager, ensuring care that is compassionate, personalized, and…
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Event Production Manager
EOS
Fremont, CA
…forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in…
Added 1 min ago
Protective Services Officer - Patrol Team
NCS Arizona LLC
AZ
…customers, the public, and property, providing a very high level of customer contact; Responds immediately to radio calls to investigate alarms and emergency situations. May approach…
Added 1 min ago
Specialist, Systems Analyst - Claims
Nationwide Life and Annuity Insurance Co
OH
Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.
Added 1 min ago
Sr. Retirement Specialist
Nationwide Life and Annuity Insurance Co
MD
Leads special projects that may relate to marketing, customer service, enrollment and other administrative processes of the deferred compensation program.
Added 1 min ago
Business Assistant
Premier Dentist Partners
Hopkins, MN
…questions and concerns professionally, escalating to the Office Manager when appropriate• Order and restock office supplies as needed• Maintain accurate patient records and documentation•…
Added 1 min ago
Associate Category Leadership Manager
CONAGRA
Statewide Multi Use, ID · Statewide Multi Use, IL · Statewide Multi Use, CA
…strategies to support sales objectives and drive growth across key customer…
Added 1 min ago
CG
ORDER BUILDER (PART TIME)
Compass Group
Norton Shores, MI
- $15.36 USD / hour
- Part-time
…growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our…
Added 1 min ago
Development Associate (Frontline Support), School of Law
The University of Texas at Austin
United States
…May 1 to August 31 invoicing cycle at the direction of the program manager. Maintain organized invoice records, track incoming firm gifts against outstanding invoices, and provide status…
Added 1 min ago
Associate Director, Industry & Research Relations
The University of Texas at Austin
United States
Program ownership. Own AIPL’s design, annual calendar, and delivery across every cycle: proposal intake, team matching, kickoff, project execution, and final presentations. Coordinate with…
Added 1 min ago
SS
Cloud Computing Engineer Principal
Syms Strategic Group, LLC (SSG)
Shepherdstown, WV
- $109,623 to $126,790 USD / year
Provide customer-focused support for Product lines and Services, including setup, configuration, and provisioning of VA Enterprise Cloud (VAEC) environments
Added 1 min ago
QUALITY ASSURANCE MANAGER
Compass Group
CHICAGO, IL
The Quality Assurance Manager is responsible for development and maintenance of all QA programs, meeting USDA, FDA and customer requirements and ensuring the quality and safety of supplied…
Added 1 min ago
Event Manager
Compass Group
Milwaukee, WI
Position Title: Event Manager - Harley Davidson Musuem, Milwaukee, WI
Added 1 min ago
ENVIRONMENTAL SERVICES MANAGER 2ND SHIFT
Compass Group
Pikeville, KY
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 1 min ago
ENVIRONMENTAL SERVICES MANAGER 1ST SHIFT
Compass Group
LEXINGTON, KY
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 1 min ago
CG
CUSTOMER SERVICE MANAGER (ROUTE & ACCOUNT MANAGEMENT) MELVILLE, NY
Compass Group
NY · New York, NY · Stony Brook, NY
- $70,000 to $85,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, scheduling, ensures…
Added 1 min ago
CORPORATE EXECUTIVE CHEF
Compass Group
SANDY SPRINGS, GA
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient…
Added 1 min ago
CG
CAFE & COFFEE BAR MANAGER - WALNUT CREEK, CA
Compass Group
Walnut Creek, CA
- $81,000 to $83,200 USD / year
The Cafe & Coffee Bar Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. Our Cafe & Coffee Bar…
Added 1 min ago
ASSISTANT MANAGER - PENSACOLA, FL
Compass Group
Pensacola, FL
Position Title: ASSISTANT MANAGER - PENSACOLA, FL
Added 2 mins ago
QI
Senior Project Manager
QAD, Inc.
Remote, United States
- $150,000 to $165,000 USD / year
We are looking for a consultative, highly strategic Senior Project Manager to lead enterprise-class ERP software implementations across North America. In this role, you will quarterback…
Added 2 mins ago
General manager
Papa John's USA, Inc.
United States
The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is…
Added 2 mins ago
CI
Google TV Experience Manager
Companies, Inc.
Bronx, NY
- $22 USD / hour
Elevate your career as a Google TV Experience Manager at 2020 Companies, where your expertise in the Google TV product ecosystem becomes the engine for explosive market growth. You will…
Added 2 mins ago
VG
Warehouse Associate I - 1st Shift - Onsite, Romeoville
Veralto Global
Romeoville, IL
- $18.8 USD / hour
Reporting to the Distribution Area Manager, the Warehouse Associate II is responsible for the incoming and outgoing of materials, reagents, instruments or equipment to meet customer…
Added 3 mins ago
Sales Associate Seasonal
Frontgate Marketing
GA
You will report to the Assistant Store Manager

Vanta

Program Manager, Digital Customer Success

Remote, United States

$127,000 to $149,000 USD / year

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Job details

Pay: $127,000 to $149,000 USD / year
Experience: 5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS.
Posting language: English
Posted: Nov 3, 2026

Original job description

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

Vanta is looking for a Program Manager to build and scale digital-first customer experiences that accelerate onboarding, product activation, and ongoing adoption. You’ll turn customer insights, product usage data, automation, and AI into programs that help early-stage and mid-market customers realize value and support retention and growth.

THE TEAM

The Digital Success Programs team creates scalable, personalized customer experiences that extend the reach of Customer Success. The team partners across Customer Success, Product, Marketing, Education, Community, Data, and Operations to deliver measurable customer outcomes through digital engagement, education, automation, and community programs.

THE ROLE

As a Program Manager on the Digital Success Programs team, you’ll own programs across the customer lifecycle and help translate product priorities and customer needs into repeatable, measurable engagement. It is a builder role for someone who can combine program management, customer empathy, data fluency, with strong cross-functional execution.

WHAT YOU’LL DO AS A PROGRAM MANAGER AT VANTA

Own one or more digital customer success programs end to end, such as cohort onboarding and one-to-many activation programs that integrate education and community engagement.
Design, build, and optimize scalable email communications across onboarding, activation, and adoption stages, using customer attributes, product usage signals, and behavioral triggers.
Partner with Customer Success, Product, Education, Marketing, and Community to tailor programs to customer segments, adoption milestones, and risk signals.
Measure program performance against onboarding, activation, engagement, and time-to-value goals, and continuously improve program outcomes.
Partner on activation strategy and own digital program execution for product launches and strategic adoption initiatives.
Build activation experiences across email, in-app messaging, educational resources, community programming, and live learning.
Identify opportunities for proactive intervention and deeper adoption using customer and product data.
Define program-level success metrics and partner with Data on reporting that connects digital engagement to activation, adoption, and retention.
Use AI tools such as Claude and ChatGPT to streamline workflows, develop content, analyze insights, and improve program efficiency.
Build frontline awareness, buy-in, and enablement so partners can successfully adopt and support new programs.

HOW TO BE SUCCESSFUL IN THIS ROLE

5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS.
Experience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs, ideally within a digital-first or scaled Customer Success model.
Strong understanding of the customer journey, product adoption, and retention levers, with experience using behavioral triggers and customer data to deliver targeted, personalized engagements.
Ability to analyze product usage and engagement data, measure program effectiveness, and continuously optimize for impact.
Strong project management skills, with a structured approach to defining goals, scope, milestones, and success metrics while independently driving cross-functional initiatives.
Excellent communication, stakeholder management, and customer-facing content development skills.
Proficiency with AI tools such as Claude or ChatGPT to improve workflows, accelerate execution, and drive operational efficiency.
Experience with Salesforce, Snowflake, Customer.io http://Customer.io, customer success platforms, or similar systems.
Exposure to customer education, community engagement, or content strategy.
Uses AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar.

Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

What you can expect as a Vanta’n:

Industry-competitive salary and equity
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!
Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous - not just a point-in-time check - is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust - all in a way that's real-time and transparent.

Referral Instructions

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