Assistant Manager

Job Summary:

The Assistant Manager supports the Store Manager in leading a Vanilla Sky store location. The Assistant Manager partners with the Store Manager to achieve sales results by creating a positive team environment and running a client-focused business.

Expectations:

Leadership Responsibilities

• Models and teaches store associates to support a positive client-centric environment.

• Models and coaches effective Manager on Duty behaviors to maximize performance and productivity.

• Upholds a positive work environment.

• Partners with Store Manager to create goals and development plans that support performance needs and career growth.

• Assists Store Manager with recruitment and new hire training

• Works with the Store Manager to assess the effectiveness of the team and provide the appropriate level of coaching performance feedback.

Selling & Client Service

• Exhibits a passion for delivering exceptional client service and inspires by example.

• Handles complex client situations in compliance with policy and procedures.

• Aids in monitoring daily, weekly and monthly sales goals of all associates and ensure quality selling and client service standards are met.

• Executes action plans to improve key performance indicators to maximize business.

• Drives sales on the floor and monitors selling, service and clienteling behaviors.

• Promotes community involvement to drive brand awareness and loyalty.

• Partners with Visual Merchandising to maintain visual standards and esthetic.

Daily Operations

• Balances assigned Division of Responsibility with overall needs of the store by taking ownership and responsibility of any area of the business when necessary.
• Ensures that the store is maintaining daily visual merchandising standards.
• Works with Store Manager to maximize sales by ensuring an efficient and client-centric store operation.
• Partners with Store Manager to oversee and execute timely completion of all daily and weekly routines, including but not limited to: opening and closing of the store; banking procedures; schedule compliance; productivity, store goals and weekly payroll projections; corporate driven communications.
• Maintains selling floor, stockroom and cash bar with proper supplies, organization and cleanliness with consistency.
• Assists in controlling payroll and controllable expenses.
• Ensures loss prevention compliance in order to minimize loss and achieve shrink goals.

Qualifications

• At least 1-3 years of retail experience
• At least 6 months of management experience preferred
• Luxury or contemporary experience preferred
• Passion for customer service, styling and product
• Demonstrated ability to drive sales
• Ability to interact cooperatively and work as a team towards a common goal
• Excellent oral, written and interpersonal communication skills
• Ability to prioritize and multitask
• Keen sense of detail and highly organized
• Solution Oriented
• Product Centric

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