Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
Organization:
CPPA Partner Services
Job Summary:
In this role, we are seeking an experienced Lead Program Manager to lead complex partner implementations and support the successful onboarding of client programs. This client-facing role is responsible for guiding partner sites through implementation planning, readiness, and launch activities while delivering a consistent, high-quality experience aligned with CPPA standards.
This role will manage multiple concurrent partner implementation projects across both P1 planning/assessment and P2 launch phases, leveraging project management expertise, client facilitation skills, and strong cross-functional coordination to keep implementations moving forward. In the P1 phase, this role is responsible for leading planning activities, coordinating meetings, organizing approved implementation resources, and ensuring partner sites are prepared for a successful transition into implementation. The role will coordinate deliverables from a cross-functional team, support alignment with contractual expectations, and escalate risks, dependencies, or resource needs as appropriate. This role requires strong communication, sound judgment, and the ability to guide complex implementation work while partnering with the Principal, Program Strategy and Implementation role on materials, strategy, and process improvements.
The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA) advances professionalism and high reliability in healthcare through education, research, and evidence-based programs. Through PARS® and CORS℠, CPPA uses feedback from patients, families, and healthcare team members to identify and support individuals whose behaviors may negatively impact patient care, teamwork, and workplace culture. Partnering with more than 300 health systems worldwide, CPPA helps organizations promote safe, high-quality care, strengthen professional relationships, and support clinicians in performing at their best.
(Note: This role is available for remote work from most US locations) .
KEY RESPONSIBILITIES
- Serve as the primary client-facing implementation lead for assigned partner programs, ensuring alignment, transparency, timely communication, and effective facilitation of P1 planning/assessment and P2 launch activities.
- Lead multiple concurrent partner implementation projects by developing and managing detailed project plans, implementation workplans, rollout timelines, Gantt-style schedules, milestones, dependencies, readiness activities, and implementation status updates using Smartsheet or equivalent project management tools.
- Facilitate strategic and operational implementation meetings with faculty, Partner Relationship Managers, Learning/Education Designers, Data Team members, internal stakeholders, and partner site representatives to clarify decisions, assign next steps, and maintain accountability.
- Coordinate cross-functional deliverables to support contractual obligations, launch deadlines, partner readiness, and successful transition from implementation to operational owners.
- Identify and manage implementation risks, barriers, competing priorities, dependencies, and resource constraints, proactively recommending mitigation strategies or escalation paths as needed.
- Organize, maintain, and enhance implementation materials documentation, agendas, planning tools, client-facing resources, rollout documentation, launch/readiness checklists, and workflows in partnership with the Principal, Program Strategy and Implementation, while supporting consistency and scalability across partner sites.
- Provide guidance and quality oversight to Program Managers and Senior Program Managers supporting assigned implementation workstreams, including coaching on project execution, documentation quality, stakeholder communication, and implementation follow-through.
- Travel as needed for partner-facing P1 facilitation, launch readiness, implementation support, and other high-priority client engagement needs. Estimate up to 10 trips per year.
- Lead other internal projects as bandwidth allows.
REQUIREMENTS
Education:
- Bachelor's degree in Marketing, Communications, Business, Education, Healthcare Administration, or a related field required.
- Healthcare or enterprise SaaS experience is a plus.
Experience:
- 7+ years of experience in project management.
- Consulting, or client facing delivery roles strongly preferred.
- Proven success managing complex, multi-stakeholder implementations in fast-paced environments.
- Experience managing multiple concurrent planning, assessment, or implementation workstreams is preferred.
Licensure/Certification: PMP-certification is preferred.
TECHNICAL CAPABILITIES
- PROJECT MANAGEMENT TOOLS: Uses Smartsheet, MS Excel, MS Planner or equivalent tools to manage implementation timelines, milestones, dependencies, risks, and status reporting.
- IMPLEMENTATION STRATEGY AND READINESS: Leads complex P1 planning/assessment and P2 launch activities to support partner readiness, timely execution, and successful transition to operations.
- CLIENT AND STAKEHOLDER COMMUNICATION: Communicates clearly with partner representatives, executive sponsors, faculty, and internal teams to maintain alignment, transparency, and forward momentum.
- FACILITATION AND ACCOUNTABILITY: Leads structured implementation meetings that clarify decisions, identify risks, assign next steps, and maintain accountability across cross-functional teams.
- IMPLEMENTATION DOCUMENTATION AND STANDARDIZATION: Organizes and improves approved implementation tools, agendas, workflows, and client-facing resources to support consistency, scalability, and partner-specific needs.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in. Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others. Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas. Team Interaction: May lead mid-sized projects; coaches and guides team members.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Service: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
7 years
Education:
Bachelor's This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.