Service Administrator

Job Summary Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits. Essential Duties and Responsibilities -Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed -Reviews all work orders for accuracy before submitting to the Service Manager for final review -Directs incoming service related inquiries and scheduling requests to the Service Manager -Help with data entry and customer follow up for Service, Parts, and Sales departments -Maintains all filing and records for the service department -Keeps necessary supplies on hand and reorders when needed -Prepares customer invoices and takes payments when presented to the service office -Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty -Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends -Maintain confidentiality with internal and external information -Be able to submit, track, and resolve warranty claims Position Qualifications -Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments -One year or more experience with office coordinating a plus -Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions -General understanding of mechanical & technical terms -Knowledge of office procedures -Ability to speak effectively one on one and in a group -Familiar with John Deere and competitive products -Maintain a positive attitude, be a team player and provide leadership within the store -Complete all duties as assigned -High School Diploma or equivalent required