Guest Services Ambassador

Description Position Summary

Hop Shops is looking for an energetic, guest-focused Guest Services Ambassador to support our self-checkout experience. This is more than a traditional cashier role. Technology processes the transaction. The Ambassador creates the experience.

Location - Maineville, OH Pay - $15.50 Schedule - Multiple available Start date - 2 - 4 weeks

Responsibilities:

• Welcome and confidently guide guests through the self-checkout experience.
• Provide friendly, memorable guest service.
• Assist guests with transactions and Ribbiting Rewards.
• Monitor self-checkout transactions for accuracy and proactively assist when needed.
• Resolve common guest and Power Counter issues using established procedures.
• Maintain a clean, organized, and guest-ready checkout area.
• Support overall store operations as needed.

Requirements

• Friendly, outgoing, and guest-focused.
• Strong communication and customer service skills.
• Comfortable working with self-checkout technology.
• Dependable, professional, and able to work in a fast-paced environment.
• Ability to work effectively as part of a team.
• Must successfully complete Hop Shops GSA training and certification.