Program Manager, Partner Banking

Responsibilities include but are not limited to:

• Lead assigned partner programs from commercial handoff through due diligence, contracting, implementation, launch readiness, and ongoing oversight.
• Serve as the primary day-to-day relationship manager for assigned partners, establishing governance routines, coordinating communications, and maintaining clear ownership of issues, decisions, and other open items.
• Coordinate partner due diligence across Financial Crimes Compliance, Regulatory Compliance, Privacy, Information Security, Financial/Credit, Third-Party Risk Management, and other applicable control functions; track document requests, questions, findings, approvals, and remediation items through completion.
• Develop and maintain integrated onboarding and program plans, including milestones, dependencies, risks, decisions, and escalation paths, while coordinating implementation activities that may run in parallel with due diligence and contracting.
• Partner with Product to translate approved program requirements into implementation plans and support testing, user acceptance testing, initial production validation, and go-live readiness.
• Coordinate with Operations, Risk, Compliance, Legal, Finance, Treasury, Technology, and other stakeholders to confirm that operational processes, controls, agreements, reporting, and support models are ready before launch.
• Lead ongoing relationship oversight for assigned programs, including recurring business reviews, performance monitoring, issue management, change requests, and escalation of material risks or service concerns.
• Monitor program performance and partner obligations using agreed metrics, including account and transaction activity, deposits, fee revenue, service levels, exceptions, incidents, complaints, and required reporting, as applicable to each program.
• Maintain complete and current program documentation, including governance materials, approvals, implementation records, risk decisions, issue logs, and partner communications.
• Identify opportunities to improve onboarding, operating processes, controls, partner experience, and scalability; contribute lessons learned and reusable standards as the Partner Banking portfolio grows.

Required Skills:

• Strong understanding of partner banking, embedded finance, payments, deposit products, and fintech operating models.
• Demonstrated program or relationship management skills, including planning, issue resolution, escalation, and executive-level status reporting.
• Ability to coordinate due diligence and ongoing oversight across risk, compliance, legal, operations, technology, finance, and third-party risk functions in a regulated environment.
• Working knowledge of payment and banking operations, including account onboarding, ACH, wires, fraud controls, AML/BSA requirements, reconciliation, and operational support models.
• Excellent partner and stakeholder management skills, with judgment to balance partner experience, delivery objectives, operational feasibility, and the Bank's risk appetite.
• Clear and persuasive written and verbal communication skills, with strong organization, attention to detail, and the ability to manage multiple programs and priorities.

Required Experience:

• Bachelor's degree in business, finance, technology, operations, or a related field.
• Minimum of 5 years of experience in program management, partner or client management, implementations, operations, product delivery, or risk management within banking, fintech, payments, or financial services.

Preferred Experience:

• Direct experience with partner banking, Banking-as-a-Service (BaaS), embedded finance, payment sponsorship, or technology-enabled deposit programs.
• Experience leading complex, cross-functional onboarding or implementation efforts within a regulated financial institution.
• Familiarity with partner due diligence, third-party risk management, operational controls, APIs or banking technology integrations, and ongoing program governance.