Practice Manager

Valley Health Systems, Inc. – the parent organization of Holyoke Medical Center and Holyoke Medical Group – is dedicated to providing comprehensive, patient-centered care across Western Massachusetts. Our network of convenient locations offers a wide range of services, including specialty services, adult primary care, family medicine, pediatrics, and walk-in care, all aimed at delivering the highest quality of care to our community.

Position Summary

Our new Northampton Family Medicine Physician Practice is seeking an experienced Manager to oversee all operational and managerial activities associated with the successful oversight of a high-volume, multi-provider Primary Care practice.This leader ensures the practice runs smoothly, efficiently, and in compliance with regulatory standards, while fostering a positive, collaborative environment for patients, providers, and staff. The Practice Manager serves as the key link between the practice, hospital leadership, and the community.

Key Responsibilities

• Oversee daily operations, including scheduling, patient flow, check-in and check-out, and referrals
• Monitor and improve access to care, appointment availability, and patient satisfaction
• Respond to patient concerns with professionalism and empathy, resolving issues promptly
• Hire, onboard, train, supervise, and evaluate administrative and clinical support staff
• Create work schedules and manage coverage, time-off requests, and timekeeping
• Foster a culture of teamwork, accountability, and continuous improvement
• Partner with physicians and advanced practice providers to support their clinical and operational needs
• Manage the practice budget and monitor key financial and productivity metrics
• Work with billing and coding teams to support accurate charge capture, timely claims submission, and effective denial management
• Oversee front-desk collections, co-pay processes, and patient financial communications
• Ensure compliance with HIPAA, OSHA, CLIA, Joint Commission, and state and federal regulations
• Support quality initiatives, including patient-centered medical home (PCMH) activities, preventive care outreach, and performance measures
• Maintain accurate documentation and support audits, incident reporting, and risk management
• Oversee proper use of the electronic health record (EHR) and support staff in optimizing workflows

Evening hours will be occasionally required.

REQUIREMENTS: Bachelor's Degree in business, healthcare management or a related field; minimum of 3-5 years of experience in medical practice management; broad knowledge of physician practice management and budget management. Proven communication and presentation skills; experience working with third-party payers and working knowledge of ICD-10; Bilingual in English/Spanish preferred

We offer a competitive salary & benefits package, including:

• low cost health insurance
• dental and vision insurance
• free disability and life insurance
• 403(b) plan
• Up to $8000 in degree/tuition reimbursement
• In-House Pharmacy
• Relaxation Room and Fitness Center
• Other voluntary benefits, such as LegalShield, Pet Insurance
• free onsite parking