Jobs in the United States

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AI Engineer
Awesome Motive
Remote, United States
Added 2 mins ago
SI
CA Account Manager
Sanhua International
San Jose, CA
- $120,000 to $249,997 USD / year
Added 5 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology
Maryland Heights, MO
- $73,200 to $91,500 USD / year
Added 10 mins ago
Sr Lead Software Engineer
JPMC page
Plano, TX
As a Sr. Lead Software Engineer at JPMorganChase within the Consumer & Community Banking – Consumer & Community Banking Administration, you are an integral part of an agile team that works…
Added 10 mins ago
Lead Software Engineer
JPMC page
Plano, TX
As a Lead Software Engineer at JPMorganChase within the Corporate Sector – Corporate Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 11 mins ago
Summer Research Program Intern 2027, Fabrication Engineering - Digital Architecture (Group 07-72)
MIT Lincoln Laboratory
Lexington, MA
Added 12 mins ago
Sr. Scheduler
Vertiv
Greenville, SC
Added 12 mins ago
Information Systems Applications Specialist
Tri-Force Consulting Services, Inc.
Oklahoma City, OK
Added 13 mins ago
Customer Support Representative
Validis
Remote, United States
Added 14 mins ago
Marketing Operations Associate
Aikido Security
Chicago, IL
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change…
Added 15 mins ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Allegion
Remote, United States
Added 15 mins ago
Principal Scientist I - Synthetic Chemist, Process Development Engineering & Safety - FSP
Parexel
Jefferson City, MO
Added 16 mins ago
Account Receivable Specialist
MCI Careers
Dallas, TX
Added 16 mins ago
BPO RFP Writer
MCI Careers
FL
Added 16 mins ago
Manufacturing Assistant
Gleason
Rochester, NY
…and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products…
Added 16 mins ago
CNC Machinist 1st Shift
Gleason
Rochester, NY
…and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products…
Added 16 mins ago
CNC Machinist 2nd Shift
Gleason
Rochester, NY
…and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products…
Added 16 mins ago
CNC Machinist 3rd Shift
Gleason
Rochester, NY
…and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products…
Added 18 mins ago
A
Maintenance Mechanic
Aerotek
Elk Grove Village, IL
- $56,000 to $67,000 USD / year
Added 18 mins ago
J
Staff/Senior Staff Technical Program Manager, Federal
Jobgether
Remote, United States
- $220,000 to $260,000 USD / year
Added 18 mins ago
Sr. Security Engineer
Jobgether
Remote, United States
Added 18 mins ago
J
Senior Software Engineer, Secret Scanning
Jobgether
Remote, United States
- $127,800 to $339,000 USD / year
…applications and next steps. Our partner is looking for a Senior Software Engineer, Secret Scanning based in the United…
Added 18 mins ago
J
Senior Product Designer
Jobgether
Remote, United States
- $150,000 to $200,000 USD / year
Added 18 mins ago
J
Senior Legal Counsel – Director, Privacy, Digital Products & AI Governance
Jobgether
Remote, United States
- $225,800 to $263,400 USD / year
Added 18 mins ago
J
Senior IT Payroll Analyst
Jobgether
Remote, United States
- $60,000 to $75,000 USD / year

Validis

Customer Support Representative

Remote, United States

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Job details

Apply by: Nov 30, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Trusted Financial Data.

About the role This is an opportunity for an experienced Customer Support Representative to join a growing fintech, working fully remotely as part of our US team. Reporting to the Head of Customer Support, you will be a key part of our technical support function, working alongside colleagues across our UK and US operations to support the audit firms, lenders and financial services businesses that rely on our platform every day. Your ability to understand a customer’s needs and guide them to the right outcome is exactly what our customers value. You will be their trusted point of contact, helping them get the most from our technology, investigating queries and working closely with our product and technical teams to resolve them. The insight you gather from customers will also help shape how our product develops, so you will see the impact of your work across the business. If you enjoy solving problems, are curious about how technology works, and want to build your career in a business where customer experience truly matters, this role offers real scope to grow.

Key responsibilities of the Customer Support Representative

Assisting our clients with all support issues raised on our product portfolio, both on the telephone and on support software
Maintaining records on all support calls taken using Zendesk
Co-ordinating the resolution of technical issues to agreed SLA’s.
Updating help sites and forums.
Maintain Internal Environments, keeping installed software up to date with recent releases.
Troubleshooting and reporting bugs.
Raising issues that require 2nd line assistance using Jira.
Managing the stream of support requests ensuring that all our clients are kept informed.
Responding to all requests for support in a timely and professional manner
Assisting with testing our products on an ad hoc basis.
Assisting management with ad hoc reporting.
Client training.
Access to work with one of our other team's as part of development, Product, Projects, Operations, Technology, Account Management.

About You The ideal candidate will be intelligent, well presented, articulate, and confident. He or she will have a positive outlook and be comfortable working in a fast-paced, dynamic company in the technology industry.

1-3 years in support or client facing roles preferred.
Skilled at MS Office applications including Word, Excel and PowerPoint.
Basic understanding of software concepts.
Good knowledge of data privacy and working with highly regulated data.
Ability to solve problems within a technical environment.

Technology requirements

SQL Server
MS Click Once (Desirable)
Full Microsoft office
Good level of experience with Excel
Experience using Zendesk or similar ticketing software.

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More about this job

Skills

Customer service
Technical support
Customer experience
Zendesk
Troubleshooting
Reporting
Jira
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft SQL Server

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