Military Analyst 1 (Help Desk Support)

Job Summary: Candidate will execute as a Customer Support / Help Desk Analyst support to the Army Training Management Proponent Support (ATMPS) contract responding to phone calls, email and web requested for support of fielded Army enterprise system. Support to this effort includes but is not limited to:

• Respond to end user trouble tickets received via phone, email and web
• Utilization of Remedy trouble ticket to capture and track status of tickets
• Familiarity with Army Enterprise Support Desk
• Understanding of Army Training Management systems to include DTMS, CATS and ATN
• Bachelor’s Degree; Preferred Master’s Degree
• Have at least five (5) + year’s general experience in Army training and education at unit level within TRADOC (Desired)
• Graduate of the Army Captains Career Course (CCC) or a Senior NCO Academy (desired); Graduate of CGSC or equivalent (preferred)

Other Required Qualifications:

• Possess clear and precise oral and written communication skills
• Ability to work independently and as part of a team
• Submit to required background check
• Able to meet requirements to work on a military installation, including having a valid state driver's license and car insurance.
• Be self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
• Be organized with a strong sense of urgency
• Adhere to established guidelines and procedures
• Demonstrate high standards of quality and accuracy
• Be in attendance and punctual as scheduled
• Be completely functional in MS Word, Excel, PowerPoint
• Some travel may be required in support of this position.
• Ability to pass drug screen test