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Valence

Program Manager

West Springfield, Town of, MA, United States

$90,000 to $120,000 USD / year

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Job details

Pay: $90,000 to $120,000 USD / year
Experience: Experience: minimum of 3 years of experience in manufacturing program management of high volume components
Posting language: English
Posted: Nov 6, 2026

Original job description

Position Summary

This role will manage a single large customer account and potentially other smaller customer accounts to ensure defined expectations are achieved through continuous coordination with internal departments and the customer(s). This role also will also strategize and implement high-level program initiatives to support the customer(s) in ensuring on-time delivery of conforming parts to each defined program.

Essential Functions Statement(s)

Manage defined list of customer account(s) (subject to change based on company performance and growth).
Key responsibilities include tracking and coordinating orders, monitoring demand and inventory, measuring KPIs such as yield, managing commercial matters and customer engagement, and implementation of engineering process initiatives and improvements between multiple locations.
Create daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders complete on time.
Carry out required actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times for each process. The program manager is responsible for pushing to resolve issues and escalating to department and/or site leadership team members if resolution to issues is not achieved in a timely manner.
Ensure adequate communication is carried out between quality, operations, finance, and customer service departments to support the customer expectation.
Review order completion dates to coordinate between truck routes (i.e. pick-up dates) and order completion dates to prevent delays.
Work with receiving, planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs; determine if order splits are required to ensure due dates are met including communication to customers for approval.
Communicate with customers to identify orders that require pre-planning before order is delivered for critical orders and/or high priority expedite orders.
Ensure all required engineering (i.e. blueprints, CATIA models, specifications, part mark aids, etc.) is retrieved, prior to order deliveries, to be disseminated to the appropriate personnel to implement into processing plan.
Ensure all orders requiring expedited completion are marked as expedite within company MRP system, including listed expedite fee within specific order notes.
Oversee the updating of MRP customer contact listing for each defined customer for the auto-generated order acknowledgment and order completion notification emails.
Partner with accounting department to set up new terms and conditions within MRP system for new customers under the Program Manager responsible customer list.
Communicate with all defined customers to establish scheduled scorecard retrieval and review for delivery and quality metrics.
Perform scheduled reviews with Quality Manager, Customer Service Manager, and/or their defined representatives over the information contained within each customer scorecard to identify negative trends and establish corrective and/or preventative actions.
Review non-conformances issued from company on defined customer list. Participate in root-cause corrective actions for defined customers to provide input and feedback as required to prevent recurring issues.
Review New Part Integration activities carried out by defined customer list for work packages and/or processes.
Travel to defined customers or Valence locations as required to carry out meetings, review performance metrics, and to work with sales personnel to obtain new work packages.
Other duties as assigned.

Skills & Abilities

Education: High School Graduate or General Education Degree (GED): Required

Bachelor's Degree, Business Management or related: Preferred

Experience: minimum of 3 years of experience in manufacturing program management of high volume components

Computer Skills: Proficient in Microsoft Office

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Persons”

Salary Range - $90,000 to 120,000 annually

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More about this job

Skills

Communication skills
Customer service
Scheduling
Communicate with customers
Dassault Systemes CATIA
MRP
Sales
Program management
Computer skills
Microsoft Office

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