Customer Service Rep

This position report to: Commercial Manager

Role: Onsite Non-exempt Role

Schedule: 1st Shift 7:00am - 3:30pm ( may change due to business need)

Pay Range: $19.68 - $25.00 - depending on experience, skills, and qualifications.

Location: Lynwood, CA 90262

Customer Service & Order Coordination

• Review customer purchase orders and verify alignment with internal work orders.
• Ensure all process requirements and customer specifications are accurately communicated and flowed down.
• Monitor the MRP system to ensure customer order due dates meet required delivery dates.
• Provide timely updates to customers regarding order status within the required response timeframe.
• Communicate with customers regarding missing documentation such as blueprints, drawings, or specifications.
• Coordinate with production to obtain estimated completion dates (ECDs).
• Develop and maintain daily reports on orders and production status.
• Prepare orders for shipment and assist with related documentation as needed.
• General
• Support cross-department communication to ensure customer needs are met efficiently.
• Maintain compliance with AS9100, ISO 9001, and ITAR requirements.
• Perform other duties as assigned.

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SKILLS & ABILITIES

Education:

High School Diploma or GED required.

Experience:

• 2+ years working in aerospace as a customer service.(Preferred)

Computer Skills:

• Proficient in Microsoft Office.
• Experience with MRP/ERP systems preferred.

Position Qualifications:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Upon Hired Eligible for:

· Health, dental, and vision insurance

· Paid time off, paid holidays , sick time

· 401(k) retirement plan with company 3% match

· Professional development and training opportunities and growth

PHYSICAL DEMANDS

• Sit: Constantly
• Stand/Walk: Occasionally
• Reach Outward: Frequently
• Bend/Kneel: Occasionally
• Grasp/Speak: Constantly
• Lift/Carry: Up to 20 lbs occasionally
• Hearing/Vision: Required for normal office activities

WORK ENVIRONMENT

Normal office environment with exposure to shop floor conditions.