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Vail Resorts

Assistant Manager: Base Area Ops - Salary

Kansas City, MO, United States

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Job details

Experience: + 3+ years of leadership or supervisory experience in hospitality, recreation, guest services, resort operations, or a related field.
Posting language: English

Original job description

Summary

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)

Job Summary

The Assistant Manager, Base Area Operations is a key member of the Resort Senior Leadership Team and provides leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and coordinates Parking & Facilities Maintenance. This role is responsible for delivering an exceptional guest arrival experience while achieving departmental safety, staffing, operational, and guest service objectives.

Through strong leadership and cross-functional collaboration, the Assistant Manager ensures base area operations are safe, efficient, welcoming, and aligned with resort goals and values. The role also oversees the appearance and upkeep of guest-facing base area facilities and grounds through coordination of maintenance activities.

Job Specifications:

+ Starting Wage: $52,000.00 - $64,064.00

+ Employment Type: Winter Seasonal 2026/2027

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: No

Job Responsibilities:

+ Provide overall leadership and operational oversight for Products, Sales & Services, Snow Tubing Operations, and Base Area Facilities Coordination.

+ Serve as a member of the Resort Senior Leadership Team, contributing to operational planning, staffing strategies, business objectives, and overall resort performance.

+ Lead and develop department Leads and frontline teams while fostering a culture focused on safety, accountability, teamwork, and guest service excellence.

+ Establish and execute operational plans that support guest experience, employee engagement, safety, and financial objectives.

+ Oversee staffing strategies including hiring, onboarding, training, scheduling, performance management, and employee development.

+ Partner with resort departments to coordinate peak-period operations, special events, weather response plans, and guest demand forecasts.

+ Monitor guest feedback and operational performance metrics to continuously improve the guest experience and support service recovery efforts.

+ Ensure Products, Sales & Services and Tubing Operations are maintained and operated in accordance with company policies, procedures, and safety standards.

+ Oversee the appearance, cleanliness, maintenance, and guest readiness of base area facilities, grounds, and public spaces.

+ Coordinate facility maintenance, repair projects, and grounds upkeep with internal departments and external vendors to ensure a safe and welcoming environment.

+ Monitor departmental budgets, labor performance, payroll, operating expenses, and efficiency metrics.

+ Serve as Manager on Duty as assigned and provide leadership support during emergencies, operational incidents, and peak business periods.

+ Drive continuous improvement initiatives that enhance operational efficiency, employee engagement, safety performance, and guest satisfaction.

+ Perform other duties as assigned

Job Requirements:

+ 3+ years of leadership or supervisory experience in hospitality, recreation, guest services, resort operations, or a related field.

+ Proven ability to lead teams and manage multiple operational areas simultaneously.

+ Strong guest service, communication, and problem-solving skills.

+ Experience with hiring, training, scheduling, and performance management.

+ Proficiency with Microsoft Office and business systems.

+ Valid driver's license.

+ Ability to work a flexible schedule including weekends, evenings, holidays, and peak operating periods.

+ Ability to work both indoors and outdoors in varying weather conditions.

Preferred:

+ Experience in ski resort, mountain operations, attractions, hospitality, or recreation operations.

+ Budget and labor management experience.

+ Experience leading seasonal workforces

The expected pay range is $52,000.00 - $64,064.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 517598_

_Reference Date: 09/16/2026_

_Job Code Function: Base Area Ops_

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