Systems Engineer II

Systems Engineer II Location: Tampa, Sarasota, Palm Beach, or Ft Myers Compensation: $70,000 Base Salary

About the Opportunity A growing managed services organization is seeking a Systems Engineer II to support a diverse client base across Florida. This role is ideal for a mid-level IT professional who enjoys working across multiple customer environments and technologies, including servers, networking, virtualization, security, and end-user support. The Systems Engineer II will work closely with clients and fellow engineers to resolve technical issues, maintain infrastructure, and contribute to a high-performing support team. This position also offers the opportunity to help mentor and develop less experienced engineers.

Key Responsibilities

• Manage and resolve service desk tickets while maintaining excellent client communication
• Support Windows-based server environments and Active Directory infrastructure
• Administer DNS, DHCP, Group Policy, user permissions, and directory services
• Troubleshoot desktop, server, networking, and application issues across multiple client environments
• Monitor and maintain backups, endpoint protection, patch management, and network health
• Configure and support routers, switches, firewalls, VPNs, and other network components
• Assist with virtualization management, including virtual machine creation, snapshots, cloning, and storage administration
• Review logs, investigate system alerts, and proactively address potential issues
• Coordinate with third-party vendors to resolve infrastructure and application problems
• Create and maintain technical documentation, diagrams, and operational procedures
• Support both Windows and macOS end users
• Configure desktops, peripherals, printers, and related hardware
• Participate in an after-hours on-call rotation on a limited basis

Qualifications

Required

• 2+ years of experience in a Systems Engineer, Infrastructure Engineer, or comparable IT support role
• Network+ certification or equivalent technical certification
• Experience supporting Windows Server environments
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and user administration
• Experience supporting both Windows and macOS endpoints
• Strong understanding of TCP/IP networking, VPNs, VLANs, routing, and switching
• Ability to work independently while effectively managing support tickets and priorities
• Experience mentoring, training, or assisting junior technical team members
• Strong troubleshooting and documentation skills

Preferred

• Experience in a Managed Service Provider (MSP) environment
• Exposure to firewall platforms such as SonicWall, Cisco, Fortinet, or WatchGuard
• Experience with virtualization technologies and virtual machine administration
• Knowledge of backup solutions, endpoint security tools, and patch management processes
• Experience with Windows scripting, imaging, or automation tools

What You'll Gain

• Exposure to a wide variety of client environments and technologies
• Opportunities to mentor and help develop other engineers
• A collaborative technical team environment
• Career growth with an expanding organization
• Remote flexibility within Florida
• Limited after-hours support responsibilities through a periodic rotation schedule

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