Food & Beverage Manager

Senior Operations & Guest Experience Manager

Overview

We are seeking a hands-on, service-focused leader to oversee daily operations, team performance, guest experience, scheduling, inventory, and budgeting in a private, high-touch environment. This role requires a balance of operational leadership, administrative ownership, and frontline support to ensure exceptional service standards.

Key Responsibilities

• Lead and develop a small service operations team through coaching, training, and performance management.
• Manage staffing, scheduling, timekeeping, and coverage planning.
• Ensure exceptional guest experiences through personalized, detail-oriented service.
• Oversee inventory, purchasing, vendor relationships, and departmental budgets.
• Coordinate with internal teams to ensure seamless execution of daily operations and special events.
• Monitor service standards and implement process improvements.
• Resolve guest concerns professionally and efficiently.
• Support special events and step into operational roles when needed.
• Maintain supplies, equipment, and operational readiness across all service areas.
• Forecast staffing and resource needs based on historical trends and upcoming activities.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of hospitality, guest services, operations, or related experience.
• 2+ years of leadership or management experience.
• Experience with scheduling, budgeting, inventory management, and employee development.
• Strong Microsoft Office skills, particularly Word and Excel.

Preferred Skills

• Proven ability to lead, motivate, and develop teams.
• Strong organizational and planning skills.
• Excellent customer service and communication abilities.
• Experience managing multiple service styles, events, and guest expectations.
• Knowledge of beverage and inventory operations.
• Strong problem-solving, decision-making, and financial management skills.
• High level of professionalism, discretion, and attention to detail.

Work Environment

• Active, hands-on role requiring standing, walking, lifting, and event support.
• Flexibility to work evenings, weekends, holidays, and special events as needed.
• Indoor and outdoor work environments with varying conditions.

Ideal Candidate We're looking for a proactive leader who can independently manage operations, develop employees, maintain high service standards, and willingly work alongside the team when needed. The ideal candidate is organized, adaptable, professional, and committed to delivering an exceptional guest experience.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.