Customer Service

Customer Service / Intake Representative Location: Glendale, CA | Onsite Schedule: Monday–Friday, 9:00 AM–5:30 PM Type: Temp-to-Hire Pay: $25–$30/hour, depending on experience A growing and thriving legal firm is seeking an energetic, personable Customer Service / Intake Representative who thrives on the phone and enjoys connecting with people. This position is ideal for someone with strong call center or high-volume customer service experience who is comfortable making outbound calls, gathering detailed information, and consistently following up with prospective clients.

• Manage a high volume of outbound calls, approximately 50–100 per day, to prospective clients generated through the firm’s lead system, while also handling inbound inquiries, voicemails, texts, and ongoing follow-up.
• Serve as the first point of contact for prospective clients, following established scripts and questionnaires to gather detailed information, assess potential needs, and provide a professional, compassionate, and positive customer experience.
• Maintain consistent follow-up with leads through multiple phone and text touchpoints, accurately documenting client information and activity in Litify CRM, with the goal of transitioning qualified prospects to the appropriate retainer or intake specialist.
• Bring 3+ years of customer service, call center, or high-volume phone experience, with strong communication and listening skills, excellent attention to detail, and the ability to remain energetic, polished, and professional in a fast-paced environment. Bilingual Spanish is a plus.

If you are personable, customer service oriented and looking to work for one of the best law firms in Glendale, we would love to hear from you! By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.