Credit Collections Representative

Client: Consumer Products Goods Title: Credit Collections Representative Rate: $30/hr -$32/hr Location: Union, NJ Fully Onsite 4 days onsite after 90 Days PERM

Role Summary This role drives cash flow and minimizes bad-debt exposure by actively managing delinquent accounts and securing timely payments across the company’s accounts receivable portfolio. While supporting basic credit risk assessments, this position focuses heavily on high-volume outbound collections, payment negotiation, dispute resolution, and account recovery. The ideal candidate combines assertive, results-oriented negotiation skills with diplomatic customer service and strong financial reconciliation abilities. Core Responsibilities

• Outbound Collections & Delinquency Recovery: Proactively contact past-due accounts via phone and email to secure immediate payment commitments, track promises-to-pay, and negotiate structured repayment plans on severely delinquent balances.
• Aging & DSO Reduction: Continuously monitor accounts receivable aging reports to enforce payment terms, aggressively prioritizing balances over 30, 60, and 90 days past due to hit monthly cash collection targets and reduce Days Sales Outstanding (DSO).
• Dunning & Third-Party Escalation: Execute automated and manual tiered dunning letter sequences, manage final demand notices, place or release credit holds on delinquent accounts, and compile documentation to refer uncollectible accounts to third-party collection agencies or legal counsel.
• Dispute Resolution & Deduction Management: Identify, track, and resolve short-pays, unauthorized deductions, and billing discrepancies that delay payment by partnering with Sales, Customer Service, and Warehouse Operations to validate claims and clear bottlenecks.
• Account Reconciliation & Cash Application Support: Audit customer ledgers, investigate unapplied cash or payment variances, coordinate with accounting on payment posting and fund reallocations, and process check payments via electronic portals (e.g., TD E-Bill).
• Credit Risk & Account Reviews: Conduct periodic collection-driven credit reviews on high-risk or chronically late customers, recommending credit limit adjustments or COD/prepayment terms when payment behavior deteriorates.

Key Skills & Competencies

• Negotiation & Assertive Communication: Persuasive, persistent, and professional phone and email communication skills to overcome payment objections and de-escalate tense debtor conversations while preserving customer relationships.
• Collections Strategy & Root-Cause Analysis: Ability to prioritize high-dollar or high-risk aging buckets, spot recurring payment delays, and resolve underlying billing or fulfillment roadblocks quickly.
• Reconciliation & Detail Orientation: High accuracy in auditing complex customer statements, tracking promises-to-pay, and maintaining thorough, compliant collection notes in a fast-paced environment.
• Technical Proficiency: Strong Microsoft Excel skills (VLOOKUP, pivot tables, aging analysis) and fluency in ERP/collections modules to manage high-volume account queues.

Qualifications & Requirements

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Finance, Accounting, or Business preferred.
• Experience:
• 3–5 years of dedicated B2B credit and collections experience with a proven track record of reducing aging and meeting cash collection KPIs.
• Experience handling high-volume outbound collection calls, payment negotiations, and dispute resolution.
• Systems & Software:
• Proficiency with collections management software and Microsoft Office Suite (especially Excel).
• Hands-on experience with INFOR ERP systems is strongly preferred.
• Familiarity with electronic check processing portals (e.g., TD E-Bill) and customer AP portals.

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