Call Center Representative

Client: Medical Office Title: Call Center Rep Payrate: $21/hr 60-90 Day Contract- NEEDED ASAP! Location: Stamford, CT

About the Role We are seeking an empathetic, detail-oriented Call Center Representative to serve as the primary point of contact for our customers. In this role, you will handle incoming and outgoing communications, resolve inquiries efficiently, and deliver high-quality support that reflects our company's commitment to customer satisfaction.

Key Responsibilities

• Customer Interaction: Manage a high volume of inbound and outbound calls (as well as email or chat inquiries, as needed) in a timely, courteous, and professional manner.
• Issue Resolution: Identify customer needs, clarify account or product information, troubleshoot common issues, and provide accurate solutions or alternatives.
• Documentation & CRM Management: Accurately log call details, update customer records, and document interaction outcomes within our CRM and contact center systems.
• Escalation & Collaboration: De-escalate challenging customer situations with patience and route complex or high-risk cases to the appropriate internal departments.
• Quality & Performance: Meet or exceed individual and team performance benchmarks, including response times, resolution rates, and customer satisfaction (CSAT) scores.
• Process Adherence: Follow established communication guidelines and scripts while maintaining strict customer confidentiality and data security.

Qualifications & Skills

• Education: High school diploma or equivalent required; associate degree or relevant coursework preferred.
• Experience: 1+ year of experience in a call center, customer support, retail, or client-facing role preferred.
• Communication: Strong verbal and written communication skills with the ability to listen actively and adapt tone to diverse customer personalities.
• Technical Fluency: Comfortable navigating multi-line phone systems, CRM platforms, and standard office software (e.g., Microsoft Office, Google Workspace).
• Core Attributes: Strong problem-solving abilities, attention to detail, time management, and composure in a fast-paced environment.
• Bonus: Bilingual proficiency in [Spanish/other relevant language] is a plus.

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.