Customer Service Representative

About the Role:

Our client is looking for a Customer Support Specialist to join their team and serve as a key point of contact for customers. This person will play a big role in creating a positive experience by handling inquiries, resolving issues, and supporting day-to-day operations. It’s a great opportunity for someone who is proactive, personable, and enjoys problem-solving in a fast-paced environment.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries via phone, email, and/or chat
• Respond to questions, concerns, and requests in a timely and professional manner
• Troubleshoot issues and provide effective, solution-oriented support
• Process orders, updates, and returns while ensuring accuracy and attention to detail
• Track order status and provide customers with updates and follow-up as needed
• Maintain accurate records of customer interactions in internal systems
• Partner with internal teams (operations, sales, logistics, etc.) to resolve issues and ensure a seamless experience
• Escalate more complex issues when needed and follow through to resolution
• Assist with general administrative tasks and support overall team operations
• Identify trends or recurring issues and proactively suggest improvements

Qualifications:

• 1–3+ years of customer service or support experience
• Strong communication skills - both written and verbal
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Problem-solving mindset with a focus on delivering a great customer experience
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems or order processing platforms is a plus
• Team-player attitude with the ability to work independently when needed

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.