Commercial Property Manager

Commercial Property Manager / Portfolio Manager Fort Wayne, IN

About the Opportunity:

A well-established, family-owned commercial real estate firm in Fort Wayne is hiring a Commercial Property Manager to lead its commercial property portfolio. The portfolio is mostly full-service office space, plus retail properties with some full-service medical tenants.

The company has grown from mostly third-party management into an owner-operator that now owns more than half of the portfolio it manages, so the person in this role will have real decision-making authority.

This is a hands-on leadership role with a lot of autonomy. The right person can take ownership of the portfolio and shape how it runs. You'll have a dedicated customer service, administrative, and accounting team behind you, so your time goes to operations, relationships, and leadership instead of paperwork.

What You'll Do:

Property Operations & Asset Management

• Run day-to-day operations for a portfolio of commercial office, retail, and medical properties
• Supervise preventive and reactive maintenance across the portfolio
• Inspect properties regularly so buildings, grounds, and systems stay safe, clean, and professional
• Develop operating procedures and strategies that improve efficiency, control expenses, and increase asset value
• Spot operational issues and recommend solutions that fit ownership's goals
• Ensure compliance with federal, state, and local regulations, lease requirements, and company policies
• Help lead upcoming property projects

Financial Management & Reporting

• Work with the internal accounting team on operating budgets, forecasts, and capital plans
• Oversee rent collection, accounts receivable follow-up, and expense management
• Understand and manage Common Area Maintenance (CAM) and operating expense recoveries under different lease structures
• Review financial reports, identify variances, and take corrective action
• Provide clear, timely reports and updates to leadership

Tenant Relations & Lease Administration

• Build strong, professional relationships with tenants and serve as the main relationship manager across the portfolio
• Respond quickly and effectively to tenant requests and concerns
• Oversee lease administration and track lease obligations
• Communicate property updates and maintenance activities clearly
• Support tenant satisfaction and retention

Vendor Management & Contracts

• Negotiate, approve, and manage vendor and contractor agreements
• Coordinate maintenance, repairs, inspections, and capital improvement work
• Monitor vendor performance, quality, cost, and contract compliance

Leadership

• Lead and delegate to an administrative and customer service team
• Help shape the structure and titles of the support team
• Work closely with ownership, accounting, and facilities maintenance staff
• Use sound judgment to handle challenges independently and keep competing priorities moving

What We're Looking For:

Required

• 5+ years of experience in commercial property management, corporate facilities management, or a closely related commercial real estate role (landlord or tenant side)
• Strong understanding of commercial leases, legal documents, and how CAM and operating expense recoveries work
• Experience with budgets, expense monitoring, financial reporting, and receivables
• Proven ability to lead, delegate to, and motivate a team
• Sound judgment, strong business sense, and emotional intelligence
• Excellent written and verbal communication skills, with professional composure in difficult situations
• Ability to manage multiple properties and time-sensitive priorities
• Proficiency in Microsoft Office, especially Excel, and willingness to learn property management software
• Valid driver's license and a driving record that meets company auto insurance requirements

Preferred

• 7+ years of commercial property management experience, including oversight of multiple properties or a diverse portfolio
• Full-service office property experience
• CPM (Certified Property Manager) or CFM (Certified Facility Manager) designation, or involvement in industry organizations such as SIOR
• Real estate or broker license
• Bachelor's degree in business, real estate, finance, or a related field
• Experience managing vendor contracts and supervising staff

**Residential or multifamily-only experience is generally not a fit.

Work Environment

• On-site at the company's headquarters in Fort Wayne
• Standard hours are generally 8:00 a.m. to 5:00 p.m., Monday through Friday
• Regular local travel to properties in the portfolio, supported by a car allowance
• After-hours issues come up occasionally and are shared with building engineers and other support staff

Benefits & Perks

• Three weeks of vacation to start, plus paid holidays
• 401(k) with a 4% company match, 100% vested on day one
• Medical, dental, vision, and HSA
• Life insurance, short- and long-term disability, and accident and illness coverage
• Car allowance

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.