Training & Learning Specialist

Inspire Great Service. Develop Great People. Bring Hospitality to Life.

At Vacatia, we're redefining the way families vacation by creating exceptional experiences for our owners and guests. We believe great hospitality starts with great people - and great training helps them shine!

We're looking for an energetic, engaging, and hands-on Training & Learning Specialist who loves developing people and bringing learning to life.

This isn't your typical behind-the-scenes training role. You'll be out in our resorts, facilitating interactive training, coaching frontline teams, and helping employees build the skills and confidence to deliver exceptional hospitality.

If you're a natural facilitator who thrives on connecting with people and making an impact, we'd love to meet you!

What You'll Do

• Bring Training to Life: Facilitate engaging new hire orientations, service excellence workshops, and hands-on training for Front Desk, Housekeeping, Maintenance, Activities, and other resort teams.
• Coach & Inspire: Work alongside frontline associates, providing real-time coaching, feedback, and encouragement to build confidence and strengthen performance.
• Elevate the Guest Experience: Reinforce hospitality standards, communication, problem-solving, and service recovery through practical, real-world learning.
• Partner with Resort Leaders: Collaborate with managers to identify training needs, support employee readiness, and reinforce service expectations.
• Help Build Something Great: Support the development and launch of new training programs, learning materials, and initiatives across our growing resort portfolio.

What We're Looking For

• 2+ years of experience in training, facilitation, coaching, or frontline hospitality leadership.
• Experience delivering engaging instructor-led training.
• Hospitality or resort operations experience strongly preferred.
• Excellent communication, presentation, and interpersonal skills.
• An energetic, adaptable, and hands-on approach with a passion for developing others.
• A self-starter who thrives in a fast-paced, evolving environment and welcomes feedback.
• Ability to travel to Vacatia resorts as needed.
• Bachelor's degree in a related field preferred.
• Bilingual English/Spanish is a plus!

Why Join Vacatia?

Make an Impact: Help shape the service culture and guest experience across our resorts.

Be Part of Something New: Join a growing Training & Hospitality Excellence team and help build meaningful programs from the ground up.

Love What You Do: Enjoy a dynamic, people-focused role where no two days are the same.

Ready to Inspire the Next Generation of Hospitality Excellence?

If you're passionate about people, love facilitating engaging learning experiences, and want to make a real difference, we want to hear from you!

Apply today and help us elevate the vacation experience - one great interaction at a time!