Senior Training & Learning Specialist

Inspire Great Service. Develop Great Leaders. Help Shape the Future of Hospitality.

At Vacatia, we're redefining the way families vacation by creating exceptional experiences for our owners and guests. We believe great hospitality starts with great people - and great training empowers them to deliver their best.

We're looking for an experienced, energetic, and innovative Senior Training & Learning Specialist who knows how to turn learning into meaningful results.

This isn't a traditional classroom training role. You'll be out in our resorts, facilitating engaging learning experiences, coaching frontline teams and leaders, and developing practical training programs that elevate service and operational performance.

If you're a natural facilitator, a creative problem-solver, and a self-starter who loves building something new, this is your opportunity to make a real impact!

What You'll Do

• Bring Training to Life: Independently facilitate engaging training programs, service excellence workshops, leadership development, and hands-on learning for Front Desk, Housekeeping, Maintenance, Activities, and other resort teams.
• Coach & Inspire: Partner with resort leaders and frontline associates to strengthen performance, reinforce service standards, and build confidence through real-time coaching and feedback.
• Elevate the Guest Experience: Use guest feedback, operational results, and frontline observations to identify performance gaps and deliver targeted learning solutions.
• Design Learning That Makes a Difference: Create practical training programs, facilitator guides, job aids, assessments, and learning experiences that translate directly into stronger performance.
• Innovate & Improve: Leverage AI tools and modern learning technologies to develop content faster, streamline processes, and continuously improve training effectiveness.
• Lead with Ownership: Independently manage training initiatives, support new program launches, and serve as a trusted learning partner to resort leadership.

What We're Looking For

• 5+ years of progressive experience in training, facilitation, learning and development, coaching, or hospitality operations leadership.
• Proven experience independently facilitating engaging instructor-led and hands-on training programs.
• Experience designing training content, learning materials, and practical development programs.
• Hospitality, resort, or vacation ownership experience strongly preferred.
• Strong presentation, coaching, communication, and relationship-building skills.
• Ability to identify performance gaps and translate operational challenges into effective learning solutions.
• A proactive, adaptable self-starter who thrives in a fast-paced, evolving environment.
• Curiosity and enthusiasm for AI, modern learning tools, and new approaches to content development.
• Experience with learning management systems and coaching other trainers preferred.
• Bachelor's degree in a related field preferred.
• Ability to travel to Vacatia resorts as needed.
• Bilingual English/Spanish is a plus!

Why Join Vacatia?

Make a Lasting Impact: Help shape the training programs and service culture that influence experiences across our growing resort portfolio.

Build Something Great: Join a growing Training & Hospitality Excellence team where your ideas, creativity, and expertise can make a real difference.

Lead & Innovate: Take ownership of meaningful initiatives, embrace new technologies, and help redefine how hospitality training is delivered.

See Your Impact in Action: Work directly with resort teams and leaders to turn learning into stronger performance and exceptional guest experiences.

Ready to Elevate Hospitality Excellence?

If you're passionate about developing people, love facilitating engaging learning experiences, and thrive when given the freedom to innovate and lead, we want to hear from you!

Apply today and help us elevate the vacation experience - one great interaction at a time!