Veterans Service Representative

Summary This position is located in the Veterans Benefits Administration. The Veterans Service Representative works in a Veterans Service Center, Pension Management Center, Benefits Eligibility Support Team, or Integrated Disability Evaluation System Program Division. The position explains benefit programs and entitlement criteria, reviews claims, identifies issues, gathers evidence, conducts interviews, adjudicates claims, inputs award data, and prepares decision letters for Veterans. ## Duties Help{rel="noopener noreferrer" target="_blank"} The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers relevant evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and the reason for it. Specifically, the VSR will: - Making determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship - Requesting examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries - Reviewing claims cases to assure all issues have been addressed, applies and interprets Veterans Affairs (VA) laws, including Veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process - Conducting interviews in person or by phone with Veterans, representatives and advocates to explain the full range of VA benefits and related programs - Preparing and releasing correspondences for use by other federal, state and local agencies - Utilizing various electronic data processing systems to input data for processing claims and generating automated correspondence. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/10. This announcement establishes a Standing Register to fill vacancies as they arise. The first cut-off is November 9, 2026 , with additional cut-offs through the closing date. See Qualifications for details. Work Schedule: Full time, Monday through Friday, 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework : This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description Title/PD#: Veterans Service Representative/PD37300A Relocation/Recruitment Incentives : Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No ## Requirements Help{rel="noopener noreferrer" target="_blank"} ### Conditions of employment As a condition of employment for accepting this position, you may be required to serve a 1-year or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the A ency; - whether your continued employment would advance organizational goals of the Agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: - You must be a U.S. Citizen to apply for this job - Selective Service Registration is required for males born after 12/31/1959 - You may be required to serve a probationary or trial period - Subject to background/security investigation - Required to attend an 8 week training session, which may require travel. - Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents{rel="noopener noreferrer" target="_blank"} . - Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. ### Qualifications To qualify for this position, applicants must meet all requirements by the cut-off date/and or of this announcement. This Standing Register Job Announcement establishes an applicant pool to fill full-time permanent positions as vacancies occur. The announcement will remain open as stated in the vacancy notice. The initial cut-off date for referral of eligible applications will be on or about November 9, 2026 with subsequent reviews every three weeks as additional vacancies occur, or on an as-needed basis, until positions are filled. Applicants remain eligible for consideration for up to six months after the announcement closes or until they withdraw. Eligible applicants may also be considered for additional vacancies as new certificates are issued. To qualify for the GS-0996-07 position you must have at least one year of specialized experience equivalent to the GS-05 level or higher in the federal, state and/or private setting. Specialized experience is defined as the interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include: - Interpreting and applying applicable laws, regulations, and policies for processing compensation and benefits claims across agency programs, including dependency status, health insurance, workers' compensation, disability, retirement, pension systems, social service, Medicaid or special income based programs administered through private, local, state or federal agencies. - Determining basic employment qualifications and eligibility for benefit programs - Providing written communication to inform claimants of decisions, the reason and bases for decisions, appeal rights, and evidence requirements. - Utilizing a variety of electronic data processing (EDP) systems and applications related to claims processing, monitoring, and correspondence preparation. OR Education Substitution : Applicants may substitute education for the required experience. To qualify based on education you must have: - One full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position