User Support Specialist III

JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category:Academic Staff Employment Type:Regular Job Profile:User Support Specialist III Job Summary: The Office of Information Technology in the UW School of Medicine and Public Health is seeking an IT User Support Specialist to join our talented and self-motivated team of IT professionals. This position provides comprehensive computing support and standard software training to our faculty and staff. This will require primarily on-site work within the hospital campus and occasional work at other buildings on or near the UW campus. There are opportunities for remote work after an initial training period of about 6 months. The ideal candidate for this position will be a motivated self-starter and willing to work with a team of dedicated and knowledgeable support professionals. Responsibilities will include daily support of user endpoints, consulting with faculty and staff on technology solutions, endpoint deployment, and life cycle management. The infrastructure includes a combination of Windows and Apple platforms, mobile computing platforms, custom applications, secure remote access services, A/V systems, and endpoint management systems. The environment is fast paced and leverages multiple support delivery methods including face-to-face and remote troubleshooting. This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. (80% onsite/20% remote) Work Schedule: Monday through Friday 8:00a.m.- 4:30p.m.CT This vacancy is being announced simultaneously with JR10015628; please note that only one vacancy exists. Having two job postings allows the School of Medicine and Public Health to consider candidates for both a User Support Specialist II and User Support Specialist III title. The title is determined by the experience and qualifications of the finalist. Key Job Responsibilities: Leads, schedules logistics, and secures resources for the completion of... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DC62FDAC84E44170