Manager, Patient Financial Advisors

WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

• Direct reports: 4
• Indirect reports: 31
• Work from home: This is a work from home position. The successful applicant must live in the Greater DFW area
• Shift: 8am-5pm, Monday through Friday

The Manager, Pre-Arrival Patient Access Services (Financial Advisors) works under minimal supervision to lead a team that is responsible for pre-registration, benefit verification, prior authorization, and frontend revenue cycle operations to ensure proper billing, along with financial planning and counseling to patients receiving services in numerous clinical departments and within the hospital. Provides strategic and operational leadership for patient financial counseling, insurance benefit education, patient estimates, upfront collections, payment arrangements, and financial assistance referrals. This role ensures efficient workflows, regulatory compliance, and a seamless patient financial experience while supporting timely access to care and revenue cycle performance. The manager partners with clinical and administrative leaders to improve operations efficiency, strengthen patient financial counseling and collection processes, reduce financial barriers to care, and drive team performance. Through data-driven decision-making, process improvement, and staff development. This leader advances patient access excellence and supports UT Southwestern Medical Center's commitment to outstanding patient care.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education Bachelor's Degree or Successful completion of UT Southwestern supervisory training course within twelve (12) months of employment.
• Experience 3 years related experience (clinic and/or business operations, health care management, or revenue cycle management) and 2 years supervisory experience Applicants without the stated degree, but with significant additional related experience may be considered.
• Licenses and Certifications (CHAA) CERT HEALTHCARE ACCESS ASSOC NAHAM within 1 Year and (CHAM) CERT HEALTHCARE ACCESS MGR NAHAM within 1 Year and NATL ASSOC HLTHCARE ACCESS MGT Full membership within 1 Year

JOB DUTIES

• Manage a team responsible for registration quality, insurance verification, and financial clearance of inpatient and outpatient services across multiple clinics, specialties, departments and within the hospital.
• Demonstrate continuous performance improvement in targeted areas of responsibility in alignment with the overall revenue cycle performance improvement targets.
• Develop, analyze, and interpret key performance indicators for team performance and report regularly to executive leadership and leadership committees.
• Monitors payor reimbursement policies to prevent future claim denials and/or internal denial routing for correct and prompt resolution
• Responsible for improving health system financial health by reducing claim denials and ensuring patient balance and bad debt remediation.
• Works in a collaborative manner with peers and other departments to implement changes impacting various processes of Patient Financial Clearance.
• Responsible for generating, distributing, and maintaining relevant reports for stakeholders.
• Responsible for developing a robust and ongoing training curriculum to ensure successful patient interactions and workflow processes.
• Responsible for developing and monitoring detailed audit report on staff quality, productivity, and staffing metrics.
• Provides management, direction, development, and guidance to staff in roles of insurance verification, patient pre-registration, and financial counseling. Promotes professional growth, development and accountability in staff and fosters environment of shared decision-making.
• Handles patient and internal complaints in a timely and professional manner. Demonstrates good judgment in escalating complaints to Patient Assistance Office or leadership as appropriate.
• Assists in the development, interpretation, and implementation of new policies and procedures.
• Develops and maintains a current digital repository of all applicable standard operating procedures and job expectations for staff.
• Reports routinely to executive leadership, executive committees, and other health system groups about team performance, challenges, and opportunities.
• Assures compliance with local, state, and federal rules regulations.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Building Teams - Clarifies roles and responsibilities; includes all organization personnel into decision-making process; develops win-win solutions; collaborates with colleagues and peers; builds coalitions and partnerships; manages conflict constructively.
• Communicates - Encourages candid exchange of ideas; articulates views clearly and directly; expresses facts clearly in writing; listens attentively to others; communicates a compelling vision to staff; communicates quickly issues affecting staff.
• Develops People - Coaches people; develops future talent; delegates; effectively deals with employee problems.
• Drives for Results - Manages business operations effectively; effective follow-though and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
• Focuses on Customer - Acts with urgency to address service issues; assesses and anticipates customer needs; demands highest level of service from self and staff; recovers quickly from service breakdowns and improves processes; ensures staff technical training and proficiency.
• Leads Change - Takes initiative; shows adaptability, flexibility; thinks and plans strategically; articulates clear vision and goals; champions innovation.
• Work requires ability to work with confidential information on daily basis.
• Work requires working knowledge of insurance, insurance billing, and various types of health insurance plans

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Office Setting

Salary Information Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.