Communications Assistance Representative FLOAT (PBX Operator)

EDUCATION & EXPERIENCE:

Minimum Qualifications:

High school diploma or equivalent and one-year related experience.

JOB SUMMARY:

To provide intermediate skills in the operation of a large telephone switchboard system.

ESSENTIAL JOB FUNCTIONS:

• Operates telephone switchboard to establish or assist customers in making local or long-distance telephone connections.
• Routes all incoming and outgoing telephone calls placed through the switchboard.
• Provides answering service for various UTMB clinics after hours.
• Assists doctors, students, and other staff members on problems with their pagers.
• Provides information to callers and records messages.
• Keeps records of calls placed and charges incurred.
• Adheres to internal controls established for department.
• Performs related duties as required.

WORKING ENVIRONMENT/EQUIPMENT:

• Standard office / telecommunications environment.
• Central switchboard console, Western Union Telex, and Radio Page System.

SALARY RANGE:

Actual salary commensurate with experience.

WORK SCHEDULE:

Float position with a variable schedule based on departmental staffing needs. Must be available to work flexible hours, including days, evenings, nights, weekends, and holidays, as needed to provide coverage for a department operating 24 hours a day, 7 days a week, 365 days a year. Training will be provided.

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.