Temporary Training Facilitator

Temporary Training Facilitator Requisition ID: 2026-10846 # of Openings: 2 Location: US-UT-Logan Category: Customer Service/Support Position Type: Temporary Full-Time Job Classification: Non-Exempt College: Finance and Administrative Service Department: Event Services Advertised Salary: Commensurate with experience, plus excellent benefits Overview USU Office of Events is responsible for managing a broad array of event and other non-academic scheduling needs, including conference rooms, green spaces, venues, study rooms, and other facilities across all USU campuses. The Temporary Training Facilitator will play a critical role in supporting the scheduling requirements of the University's non-academic spaces, ensuring efficient operations, and fostering inter-department communication. The successful candidate will be skilled in understanding the needs of multiple stakeholders, coordinating inter-departmental collaboration, and using scheduling management systems to facilitate smooth, coordinated operations. This temporary position requires a balance of operational expertise, technical knowledge, and strong communication skills to ensure the efficient management of non-academic spaces and events at USU. The Temporary Training Facilitator will be expected to contribute to the continuous improvement of scheduling processes and play a key role in fostering collaboration across all departments. The expected duration for this position is from the hire date to November 1, 2027. Responsibilities Application Management: * Serving under the Central Reservations Manager, configure software changes and updates for departments in both campus scheduling software programs - Coursedog and Event Management System (EMS). * Serve as the primary point of contact for troubleshooting scheduling software issues for students, faculty, and staff. Diagnose common technical issues, guide users through solutions, and escalate complex problems to senior staff as necessary. * Meet with stakeholders often to create processes and best practices that fulfill their objectives then provide clear, user-friendly, and timely instructions and guidance to users on how to effectively use the scheduling systems. * Provide exceptional customer service to a diverse group of campus users, including students, faculty, and staff on all USU campuses, maintaining professionalism in all interactions. Scheduling Coordination: * Collaborate with campus departments, student organizations, and external clients to ensure their scheduling needs are met in a timely and efficient manner. * Work with various campus entities to balance space utilization, addressing competing priorities, and ensuring effective cross-department communication. * Ensure that all reservation requests are processed according to university policies and procedures. * Assist in the development and implementation of policies and procedures for space reservation, utilization, and conflict resolution. Data Management and Program Improvement: * Ensure accurate data entry, including reviewing data for errors or inconsistencies. * Generate and analyze reports on space usage, reservation trends, and other relevant... For full info follow application link. USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or g ender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).