Technical Coordinator II
Requisition ID: 2026-10767
of Openings: 1
Location: US-UT-Logan
Category: Information Technology
Position Type: Benefited Full-Time
Job Classification: Non-Exempt
College: Academic Affairs
Department: Ctr for Instructionl Design and Innov
Advertised Salary: Minimum $43,000 commensurate with experience plus excellent benefits
Overview
The Technical Coordinator II position is a full-time position dedicated to the support of Zoom connect courses, classrooms, and facilities, primarily during evening hours. Hours: Monday-Thursday: 2-11 P.M. (Dinner break 6-7 P.M.), Fridays: 9 A.M.-6 P.M. Occasional Saturdays from 8 A.M.-12 P.M. may be required. These times may be adjusted slightly from semester to semester, according to departmental needs.
Responsibilities
Broadcast Support (60%) - Assist classroom facilitators in troubleshooting video conferencing and Zoom equipment (including Cisco systems, Crestron devices, audio systems, laptops and cameras) and web conferencing applications. Assist at video conferencing/Zoom events, including those on evenings and weekends, and attend to any problems faculty may have. Serve as the primary Zoom technical support point-of-contact for facilitators (Logan and statewide) and faculty in the evenings.
Classroom Maintenance (15%) - Performing regular equipment tests and maintenance in video conferencing/Zoom classrooms to ensure equipment is working properly. Ensure video conferencing/Zoom classrooms (mainly those in the Distance Education building) are regularly cleaned (e.g. desks wiped down, whiteboards cleaned, etc.).
Training and Documentation (15%) - Train facilitators, including new facilitators, and keep online training resources up to date. Document issues that arise in the evening and how those issues were resolved.
Unscheduled Broadcast Facilitation (2.5%) - Serve as facilitator for non-class broadcasts (e.g. Provost events, special lectures, etc.) as needed.
Facility Support (2.5%) - Assist with the security of facilities and personnel during evening hours (5-11 P.M.).
Other (5%) - Other duties as assigned
Qualifications
Minimum Qualifications:
- Associate degree plus two years of experience; or a bachelor's degree; or an equivalent combination of education plus experience
- Demonstrated strong verbal and written communication, analytical skills and problem-solving skills
Preferred Qualifications:
- Support experience in H.323 video conferencing, webcasting, or audio conferencing sectors
- Knowledge of IT networks, firewall systems, gatekeepers, gateways, and MCUs
- Knowledge of university policy and procedures
- Experience with classroom audio/video equipment
- Experience with university systems
Knowledge, Skills, and Abilities:
- Proficient in MS Office suite (Word, Excel, Outlook, and PowerPoint)
- Familiarity with videoconferencing networks and equipment (cameras, projectors, audio systems, etc.)
- Ability to interact professionally and patiently with students, faculty and administrators while providing friendly service
- Ability to work independently
Required Documents
Along with the online application, please attach:
- Resume to... For full info follow application link.
USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its pro grams and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-di crimination).