Project Manager I - Technical Program Manager

Role description

Project Manager I - Technical Program Manager

The Role

UST is seeking an experienced Technical Program Manager (TPM) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management. This role requires a technically strong program leader who can drive cross-functional execution across engineering, manufacturing, and cloud service teams to deliver high-quality hardware programs at scale.

What You'll Do

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.* Own program schedules, deliverables, dependencies, risks, and executive reporting.* Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.* Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.* Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.* Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.* Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.* Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.* Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.* Drive effective communication and alignment across engineering, operations, suppliers, and leadership. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• 7-12+ years of experience managing complex hardware, firmware, or cloud system programs.* Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.* Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness.* Proven expertise in FMEA, quality engineering coordination, and risk management workflows.* Experience with cloud telemetry, remote diagnostics, and field data trend analysis.* Excellent program management, cross-functional leadership, and stakeholder communication skills.* Ability to drive technical triage, root-cause analysis, and data-driven decision-making.* Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field, or equivalent industry experience.

Preferred

• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms.* Knowledge of reliability engineering, sustaining operations, and hardware quality processes.* Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools.* PMP, Scrum, or formal program management certification.

Key Skills

Business Operations, Issue Analysis, Project Management, Risk Management, Stakeholder Management, Technical Leadership, Product Lifecycle Management, New Product Introduction, BIOS, BMC, Data Analysis

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Redmond, Washington

Compensation Range: $88000- $132000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, ... For full info follow application link.UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.