Delivery Manager

Role description

Delivery Manager

The Role

UST is seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience in the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services.

What You'll Do

* Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services * Own end-to-end delivery accountability, ensuring successful execution against business objectives, service commitments, and contractual obligations * Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement * Provide leadership across multiple delivery streams including FACETS implementations, enhancements, upgrades, application modernization, and managed services * Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance * Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms * Build trusted relationships with client executives, business leaders, and key stakeholders * Manage delivery risks, escalations, dependencies, and issue resolution across complex programs * Lead geographically distributed teams across onshore, offshore, and vendor organizations * Ensure adherence to delivery standards, compliance requirements, and organizational governance processes * Drive automation, operational efficiencies, and continuous service improvements across the portfolio * Support strategic planning, transformation initiatives, and roadmap execution

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

* 15+ years of IT industry experience * Extensive experience managing large-scale delivery portfolios in Healthcare Payer organizations * Proven experience leading development, maintenance, production support, and managed services engagements * Demonstrated success managing multi-million-dollar programs and complex enterprise initiatives * Experience leading large distributed teams across multiple locations and time zones * Skills * Strong Healthcare Payer domain expertise * Hands-on experience with the TriZetto FACETS platform and core payer operations *

Solid understanding of:

* Claims Processing * Membership & Enrollment * Billing & Premium Management * Provider Management * Network Management *

Experience managing:

* Application Development Programs * Production Support Services * AMS and Managed Services Engagements * FACETS Implementation & Upgrade Programs * Digital Transformation Initiatives * Strong client relationship and stakeholder management skills * Experience managing outcome-based and SLA-driven service delivery models * Expertise in delivery governance, operational excellence, financial management, and portfolio management * Excellent communication, leadership, negotiation, and executive presentation skills * Experience with Agile, Waterfall, and Hybrid delivery methodologies * Preferred Qualifications * PMP, PgMP, SAFe, or equivalent project/program management certifications * ITIL certification and managed services experience * Experience driving healthcare transformation and modernization initiatives * Familiarity with tools such as Jira, Azure DevOps, ServiceNow, and reporting platforms * Key Competencies * Delivery & Portfolio Management * Healthcare Payer Leadership * FACETS Platform Expertise * Operational Excellence * Managed Services Delivery * SLA & Outcome-Based Engagement Management * Financial & Resource Management * Executive Stakeholder Management * Risk & Escalation Management * Strategic Planning & Transformation * Client Relationship Management * Team Leadership & Talent Development

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Seattle, Washington

Compensation Range:

$102,000-$153,000

Who We Are

Since ... For full info follow application link.UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.