Senior Business Program Manager (2 year Fixed Term)

Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds - regardless of background - to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Business Program Manager supports the planning, coordination, execution, and continuous improvement of cross-functional programs and strategic initiatives that advance organizational priorities. Working closely with business leaders and key stakeholders, the incumbent provides project management, business analysis, process improvement, and operational support to ensure initiatives are delivered effectively and aligned with enterprise objectives.

This position is intended for a high-potential professional with strong analytical, organizational, and relationship-building skills who is seeking to develop expertise in program management, organizational effectiveness, and strategic operations. The incumbent will progressively assume greater responsibility and autonomy as knowledge, experience, and capabilities are demonstrated.

The successful candidate will demonstrate learning agility and intellectual curiosity, strong attention to detail and follow-through, the ability to influence through collaboration and relationships, sound judgment and professionalism, initiative and a willingness to take on increasing levels of responsibility, and comfort working with ambiguity while maintaining focus on results.

This individual will operate in highly matrixed environments and influence decisions without direct authority to ensure alignment between business objectives, organizational strategy, and program execution.

The scope of work will include managing a portfolio of strategic enterprise initiatives for over a 24-month period. These initiatives may include business transformation programs, operating model improvements, enterprise process optimization efforts, technology-enabled business capabilities, organizational effectiveness initiatives, and other executive-sponsored priorities. The specific portfolio will be assigned based on organizational priorities and may evolve throughout the engagement.

This role provides a development pathway toward broader program leadership responsibilities. With demonstrated success, the incumbent will progressively assume ownership of increasingly complex initiatives, stakeholder relationships, and strategic projects.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Senior Business Program Manager has the following responsibilities:

• Support enterprise-scale business programs consisting of multiple projects, workstreams, and stakeholder groups, and successful completion of assigned strategic initiatives.
• Coordinate integrated program roadmaps, delivery plans, project milestones, dependencies, and success metrics.
• Support the planning, execution, and monitoring of cross-functional projects and business initiatives.
• Coordinate project activities, timelines, deliverables, and stakeholder communications.
• Track project milestones, risks, dependencies, and action items to support successful outcomes.
• Prepare project status reports, dashboards, and presentations for leadership review.
• Excellent presentation, facilitation, negotiation, and communication skills.
• Gather, organize, and analyze business data to identify trends, risks, and opportunities.
• Assist in the development of business cases, recommendations, and implementation plans.
• Support process improvement initiatives by documenting current and future-state workflows.
• Develop and maintain reporting tools, metrics, and performance indicators.
• Build effective working relationships with internal stakeholders across departments.
• Coordinate meetings, workshops, and working sessions to facilitate alignment and decision-making.
• Support the preparation of materials and communications for leadership and governance meetings.
• Ensure timely follow-up on commitments and action items.
• Contribute to enterprise initiatives by providing project management and analytical support.
• Conduct research and benchmarking to inform decision-making and program planning.
• Support change management and adoption activities associated with new processes or initiatives.
• Assist in evaluating program outcomes and identifying lessons learned.
• Identify opportunities to improve operational effectiveness and stakeholder experience.
• Recommend enhancements to processes, tools, templates, and reporting practices.
• Contribute to a culture of accountability, collaboration, and continuous improvement.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the below competencies and experience

• Bachelor's degree in Business Administration, Organizational Development, Project Management, Public Administration, or a related field.
• Minimum of 5-7 years of professional experience in program coordination, project management, business operations, business analysis, consulting, or related work.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated experience supporting complex cross-functional initiatives involving executive stakeholders.
• Proven success developing and delivering executive-level communications and presentations.
• Strong negotiation and conflict-resolution skills.
• Experience in developing and enhancing customer and stakeholder relationships.
• Experience in dealing with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Experience in implementing stakeholder engagement/communications plans.
• Experience in collecting and using feedback from customers and stakeholders to help measure effectiveness of project outcomes and stakeholder deliverables.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and related collaboration tools.

Additional Desired Preferences:

• Master's degree (MBA or related discipline).
• PMP, PgMP, or equivalent program/project management certification.
• Experience leading enterprise transformation, digital modernization, or business process improvement initiatives.
• Experience working within a PMO, portfolio management, or governance environment.

Supervisory Responsibilities None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $100,042.00 – $142,430.00 annually. Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

This is a 2-year fixed term position, working a full time work week with the option of receiving USP's total reward package.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.