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Manager, Online and Digital Business Development - (Open to remote)
Apply now!
NY
Penguin Random House is seeking a self-motivated, strategic thinker to fill the position of Manager, Online and Digital Business Development. Your primary responsibility will be managing…
Added just now
NB
Branch Supervisor - Retail Banking Float Pool
Northrim Bank
Anchorage, AK
- From $28 USD / hour
…guiding our dynamic team toward success while delivering Superior Customer First Service. You'll partner with our Assistant Branch Manager to drive performance, solve problems on the fly,…
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Support Specialist, The Village (Saturday - Wednesday, 3:30pm - 12am)
The People Concern
Los Angeles, CA
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
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Manager, Manufacturing Engineering
L3Harris Technologies
Salt Lake City, UT
…closely with Engineering, Operations, Quality, Supply Chain, Program Management, and other cross-functional stakeholders to ensure manufacturing processes are safe, efficient, scalable, and…
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Manager, Manufacturing Engineerig
L3Harris Technologies
Salt Lake City, UT
…closely with Engineering, Operations, Quality, Supply Chain, Program Management, and other cross-functional stakeholders to ensure manufacturing processes are safe, efficient, scalable, and…
Added just now
Manager, Manufacturing Engineering
L3Harris Technologies
Salt Lake City, UT
…closely with Engineering, Operations, Quality, Supply Chain, Program Management, and other cross-functional stakeholders to ensure manufacturing processes are safe, efficient, scalable, and…
Added 1 min ago
Medicare Field Sales- North NJ
Humana
Jersey City, NJ · Paterson, NJ
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- Central NJ
Humana
Flemington, NJ
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- South NJ
Humana
Cherry Hill, NJ · Glassboro, NJ · Moorestown, NJ · Mount Laurel, NJ · Woodbury, NJ
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales - South Alabama
Humana
Mobile, AL · Fairhope, AL · Foley, AL
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales - South Mississippi
Humana
Biloxi, MS · Gulfport, MS · Pascagoula, MS
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales- St. Joseph
Humana
South Bend, IN · Mishawaka, IN
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales - Huntsville, AL
Humana
Remote, United States
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales- Louisville
Humana
Louisville, KY
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- Porter`
Humana
Valparaiso, IN
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- Bowling Green
Humana
Bowling Green, KY
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- Lake
Humana
Hammond, IN · Gary, IN
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales- Owensboro
Humana
Owensboro, KY
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales - Calcasieu Parish, LA
Humana
Lake Charles, LA
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales- Henderson
Humana
Henderson, KY
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales - Rapides Parish, LA
Humana
Alexandria, LA
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales- Paducah
Humana
Paducah, KY
…center of everything it does. You will report to the Senior Manager, MarketPoint…
Added 1 min ago
Medicare Field Sales - Desoto County, MS
Humana MarketPOINT, Inc.
Southaven, MS · Hernando, MS
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
Medicare Field Sales - Shelby County, TN
Humana MarketPOINT, Inc.
Memphis, TN · Bartlett, TN · Millington, TN
…Sales Professionals, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life:…
Added 1 min ago
SH
Project Manager
Safe Harbor
Richmond, CA
- $100,000 to $130,000 USD / year
The Project Manager is responsible for managing all requirements of their work orders to successfully achieve the set objectives. Project Managers work with technicians and General…

USABB ABB Inc.

Customer Service Coordinator

New Berlin, WI, United States

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Job details

Apply by: Dec 4, 2026
Experience: 1+ years of experience in customer service, order management or logistics in the manufacturing industry.
Posting language: English
Posted: Nov 6, 2026

Original job description

At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Senior Customer Sales Support Manager __ The Customer Care Coordinator plays a critical role in ensuring seamless order management and customer satisfaction as a customer supporting asset to the customer experience team. This position is responsible for monitoring and resolving issues across the order lifecycle, coordinating with internal teams, and supporting electronic data interchange (EDI) processes. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

The work model for the role is: Hybrid in New Berlin, WI and supports the Motion Drive Products Division.

Your role and responsibilities:

Open Order Reports - Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies.
Maker-Checker Process - Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation.
Dispute Resolution - Investigate and resolve customer disputes related to orders, shipments, pricing, and invoicing in collaboration with relevant departments.
Advanced Shipment Notifications (ASN) - Manage and verify ASNs to ensure customers receive accurate and timely shipment information.
DCT Assignment - Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments.
Unconfirmed Lines - Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders.
EDI Error Sorting - Assist in sorting and resolving EDI errors, both internal and external, by coordinating with IT and trading partners to maintain data integrity.
Case Sorting - Identify cases coming in from customer base and sort to appropriate role for resolution.
Sample Order Processing - Manage all internal orders for samples within SAP following procedure to ensure timely turn around.
Finance Back Log - Maintain the monthly back log report for finance team ensuring accuracy and release of orders that can ship.

Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

1+ years of experience in customer service, order management or logistics in the manufacturing industry.
Familiarity with ERP systems (SAP Preferred) and EDI platforms.
Strong analytical and problem solving skills.
Excellent communication and organizational abilities.
Proficiency in Microsoft Excel and other reporting tools.
Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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More about this job

Skills

Customer service
EDI
Regulatory compliance
Documentation
Collaboration
SAP
Logistics
ERP
Problem solving
Communication skills
Microsoft Excel

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