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USAA

Technical Project Manager Lead

Charlotte, NC, United States

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00 .

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Job details

Pay: Compensation range: The salary range for this position is: $127,310.00 - $243,340.00 .
Experience: OR 4 years of relevant education and/or experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

San Antonio Home Office I

Tampa Campus

Charlotte, NC - CENTS

Colorado Springs Campus

Plano Legacy

Phoenix Campus (Main)

Full time

R0120973

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Technical Project Manager Lead, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the Technology group. This is your opportunity to be part of a mission-driven company while working in an agile, fast-paced environment that values innovation and bold thinking.

You’ll work with dynamic technology teams across the Association, to help build the next generation of investment solutions. Our goal is to deliver differentiated, digital-first experiences that empower both our members and financial advisors with seamless, intelligent, and scalable tools. If you're passionate about building impactful technology, thrive in collaborative environments, and want to help shape the future of investment services, we’d love to meet you. As a Lead Technical Project Manager, you will lead multiple project teams to deliver a new LOB Technology solution to serve our member’s financial needs, and play a pivotal role in shaping the technical direction of our new investment services line of business.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

Leads, plans, directs and coordinates activities for highly complex work efforts that may include SDLC standards, to accomplish goals and objectives within prescribed timeframes and budgets.
Provides alternate views and solutions to onboard senior management to accomplish project goals.
Mentors, trains and coaches technical project managers.
Anticipates and recommends improvements to advance project management methods and practices.
Oversees and ensures development of project plans related to schedule, budget, scope and resources.
Monitors project execution to deliver incremental value.
Manages and executes multiple technical projects or epics (and supporting work) deliverables to control scope.
Identifies and mitigates project or epic (and supporting work) technical risk and operational impact.
Ensures completion of and adherence projects and project plans to achieve strategic business goals and operational objectives Influences sequencing and scheduling of work within project.
Manages interdependencies of work within a project.
Establishes overall project cadence for communication with impacted stakeholders, and provides framework for underlying project(s) communication plans.
Ensures sound technical architecture is incorporated, working with technical architects.
Adheres to governance rigor and EPMO processes, procedures, controls, standards, tools and templates (as required).
Understands each project's critical path activities and contributes to risk management efforts on the project and consistently seeks creative technical alternatives to project challenges, advises project managers.
Actively applies a variety of product capabilities to the benefit of the project sponsors, and senior managers on all aspects of the project.
Partners with others to drive adoption and challenge standards.
Engages in identifying and removing obstacles and impediments to ensure team objectives are met.
Actively identifies and applies best practices and needed process improvements.
Partners with business to clearly articulate technical requirements and acceptance criteria of project.
Understands each project's critical path activities and proactively manages those to project's benefit.
Manages ambiguity and consistently seeks to drive clarity among project stakeholders, provides support to junior technical project managers.
Leads subject matter experts to resolve project challenges.
Manages project budgets on the full range of projects.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years of experience managing or leading projects or serving in a project management type role to include technology management or product-forward role (product manager, engineering manager, program manager).
Expert knowledge of project management methodology and/or expert knowledge of multiple technical software delivery life cycles.
Demonstrated experience overseeing and directing one or more business lines, products and processes as it relates to the technical management, delivery and execution of projects.
Expert knowledge of applicable laws and regulation and ensures application to projects.
Expert knowledge of project methodologies (Agile and Waterfall) and recommends appropriate methodology for execution.
Extensive experience on project management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
Expert use of tools and techniques that includes SDLC knowledge, technical acumen and software delivery methods.
Advanced experience with planning tools, software and processes to guide work effort plans and deliverables.
Ability to articulate high level context of IT projects and influence stakeholders.

What sets you apart:

Broker Dealer Platform Experience: Proven experience implementing complex Broker Dealer platforms and navigating the associated technology, integration, and delivery challenges.
Investment Services Expertise: Strong understanding of Investment Services, including the business capabilities, technology ecosystem, and operational considerations required to deliver end-to-end solutions.
Multi-Vendor Leadership: Extensive experience working with and managing multiple strategic vendors, driving alignment, accountability, and execution across complex dependencies.
Large Enterprise Leadership: Demonstrated ability to operate effectively in large, complex enterprises, collaborating across business and technology organizations and influencing stakeholders to drive alignment, decisions, and successful outcomes.

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

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More about this job

Skills

Project management
Scheduling
Communication skills
Risk management
Regulatory compliance
Agile
Leadership

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