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Added 4 mins ago
MO
Retail Loss Prevention Associate II
Marshalls of CA LLC
Barstow, CA
- $16.9 to $18.6 USD / hour
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by…
Added 4 mins ago
AH
Travel Case Manager Registered Nurse
Aya Healthcare
Kansas City, MO
- $2,005 to $2,249 USD / week
Aya Healthcare has an immediate opening for a Travel Case Manager Registered Nurse job in Kansas City, Missouri paying $2,005.00 to $2,249.00 weekly. This is a 12-week contract position…
Added 6 mins ago
AH
Travel Case Manager Registered Nurse
Aya Healthcare
Los Angeles, CA
- $2,106 to $2,350 USD / week
Aya Healthcare has an immediate opening for a Travel Case Manager Registered Nurse job in Los Angeles, California paying $2,106.00 to $2,350.00 weekly. This is a 12-week contract position…
Added 8 mins ago
AC
Account Manager
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
We are seeking a customer-focused and detail-oriented Account Manager to support existing business-to-business (B2B) customer accounts through pricing, quoting, order management, and daily…
Added 13 mins ago
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Travel Case Manager Registered Nurse
Aya Healthcare
Hermitage, TN
- $2,316 to $2,554 USD / week
Aya Healthcare has an immediate opening for a Travel Case Manager Registered Nurse job in Hermitage, Tennessee paying $2,316.00 to $2,554.00 weekly. This is a 13-week contract position that…
Added 14 mins ago
NL
Medical Assistant - Manhattan, FINK, **Outpatient Pediatrics**
NYU Langone Health
New York, NY
- $63,340.15 USD / year
Stocks exam room/treatment rooms with medical supplies, linen, and designated chart forms. Notify the Office Manager when supplies are low.
Added 18 mins ago
Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services
Amazon
Virtual Location - Virginia, VA
We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon.…
Added 18 mins ago
SECURITY SPECIALIST
Organization of the Joint Chiefs of Staff
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Added 18 mins ago
DIRECTOR OF FINANCIAL MANAGEMENT AND COMPTROLLER
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Quantico, VA
…directs and oversees the Agency's end-to-end financial-management program, including budget formulation and execution, accounting, funds control, financial reporting, internal controls,…
Added 18 mins ago
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Deloitte
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Process standard and complex HR transactions and supports the resolution of employee/manager and candidate inquiries.
Added 18 mins ago
Special Access Program (SAP) Area Security Manager
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Hampton, VA
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Added 18 mins ago
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Physical Therapist Assistant (PTA)
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Lynchburg, VA
- $33 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 18 mins ago
Branch Operations Manager Tanglewood Branch
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ROANOKE, VA
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Added 18 mins ago
Sales and Service Technician
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Added 18 mins ago
Project Manager - Scrum Master
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Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 18 mins ago
Manager, Claims Operations
USAA
Chesapeake, VA
We are seeking a Manager, Claims Operations , to lead a team of Complex Auto Adjusters handling auto non-injury claims (including total loss).
Added 18 mins ago
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Added 19 mins ago
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Added 19 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
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USAA

Manager, Claims Operations

Chesapeake, VA, United States

Compensation range: The salary range for this position is: $106,650 - $191,970 .

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Job details

Pay: Compensation range: The salary range for this position is: $106,650 - $191,970 .
Posting language: English
Posted: Nov 5, 2026

Original job description

CVA,VA-Crossways I & II

Full time

R0121947

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a Manager, Claims Operations , to lead a team of Complex Auto Adjusters handling auto non-injury claims (including total loss).

As a dedicated Manager, Claims Operations , the selected candidate manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they

investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Chesapeake, VA office location.

Relocation assistance is not available for this position.

What you'll do:

Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
Creates conditions for success removes obstacles, leads and champions change.
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handles escalations and makes appropriate decisions based on the policy.
Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
Hires, develops, and coaches claims employees for results delivery.
Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree OR 4 years of relevant education and/or experience.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.

What sets you apart:

Experience Handling Total Loss Claims.

Compensation range: The salary range for this position is: $106,650 - $191,970 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

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More about this job

Skills

Lead a team
Coaching
Risk management
Regulatory compliance
Customer service
Leadership

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