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Added 8 mins ago
Bilingual Spanish Program Director-Transitional Housing
Win
Brooklyn, NY
The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and…
Added 11 mins ago
Corporate Senior Director of Health Information Management and Coding
Vibra Healthcare
Mechanicsburg, PA
We are seeking a Corporate Senior Director of Health Information Management and Coding to join our team!
Added 27 mins ago
Director, AI Systems and Delivery (Deputy Lead, AI Integration)
The Aerospace Corpor
Colorado Springs, CO
…transformation. The Digital Innovation Division is seeking a Department director to lead the AI Systems and Delivery organization and to serve as deputy lead for AI Integration, reporting…
Added 39 mins ago
Program Director-Transitional Housing
Win
Brooklyn, NY
The Program Director leads the day-to-day operations of a transitional family residence serving families with children. In this role, you will ensure the program runs smoothly, safely, and…
Added 54 mins ago
UO
Operations & Procurement Specialist (Business Services Professional)
University of Colorado Denver
Aurora, CO
- $56,995 to $72,498 USD / year
Bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library…
Added 54 mins ago
UO
Senior Assistant Director of Slate
University of Colorado Denver
Boulder, CO
- $82,000 to $83,000 USD / year
The Office of Admissions at CU Boulder invites applications for a Senior Assistant Director of Slate! This position reports to the Associate Director of Systems and Technology and maintains…
Added 1 hour ago
Dietitian (Clinical)
Veterans Affairs, Veterans Health Administration
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Added 1 hour ago
Dietitian (Clinical)
Veterans Affairs, Veterans Health Administration
Brockton, MA
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…collaborative autonomous platforms, we push the boundaries of technology and forge industry-leading partnerships that set new standards for what’s…
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Y&
Taco Bell Director of Operations
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Warren, NJ
- $100,000 to $120,000 USD / year
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Added 2 hours ago
Early Childhood Director
Merrill Community School District
Merrill, MI
…Professional/Administrative ## JOB SUMMARY The Early Childhood Director oversees and coordinates all aspects of the Merrill Community Child Development Center. This includes Infant and…
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Director, Talent Mobility
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Dearborn, MI
Oversee vendor strategy, RFPs, contracts, implementation, SLAs, performance management, and integrated service delivery. Drive continuous improvement through technology, automation,…
Added 2 hours ago
Director, Business Travel - Operations & Compliance
Ford Motor Company
Dearborn, MI
We are seeking a strategic, operationally strong Director of Business Travel to lead and modernize our global travel program. This role will own the end-to-end employee travel experience -…
Added 2 hours ago
Executive Coordinator
Ford Motor Company
Detroit, MI
Vehicle discount program for employees and family members and management leases
Added 2 hours ago
Director of Trade Marketing
SIGMA
Remote, United States
Sigma Foods is seeking an experienced Director of Trade Marketing to lead the development and execution of trade marketing strategies that drive brand growth, strengthen customer…
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Online Teaching and Learning Support Specialist
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- $123,000 to $215,250 USD / year
…to power your success. Because Amex Tech is powered by our technology, our culture, and our…
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Global Key Account Director – Advanced Mobility & Technology
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Grand Haven, MI
Shape Corp is seeking an exceptional Global Key Account Director (GKAD) to lead one of our most strategically important global customer relationships. This role is designed for a business…
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Director of Indirect Procurement
Shape Corporation
Grand Haven, MI
The Director of Indirect Procurement leads Shape Corp's Global Indirect Procurement Transformation and is the senior leader accountable for indirect procurement worldwide. The role is…
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Director, Sales Enablement - Business Insurance, Select and BI Field
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…Implementation Leads, Sales Executive/Account Executive Council & Sales Director/Managing Director calls, sales meetings, as well as Subject Matter Expert (SME) panels; Includes management…
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IT Operations Manager
COUNTY OF MOORE
Carthage, NC
Added 3 hours ago
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Engineering Leader - New Product Development
Eaton Corporation
Fayetteville, NC · Arden, NC
- $165,000 to $242,000 USD / year
Reporting to the Director Engineering for the Power Distribution and Assemblies Division (PDCA) business, this person will be responsible for new product engineering delivery across the…
Added 3 hours ago
Deputy Director of Procurement
North Carolina Agriculture & Technical State Unive
Greensboro, NC
The Deputy Director of Procurement Services is responsible for managing contracts, supplier negotiation, supplier relations, negotiating complex contract terms and conditions, supplier…

Closed listing

USAA

Executive Director, Sr. Experience Owner

Colorado Springs, CO, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

About employer

More about this job

Skills

Relationship building
Recruitment
Coaching
Performance management
Regulatory compliance
Leadership
Manage the customer experience
Litigation

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