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Added 34 mins ago
Global Key Account Director – Advanced Mobility & Technology
Shape Corporation
Grand Haven, MI
Shape Corp is seeking an exceptional Global Key Account Director (GKAD) to lead one of our most strategically important global customer relationships. This role is designed for a business…
Added 41 mins ago
Director, Sales Enablement - Business Insurance, Select and BI Field
Travelers Insurance Company
Jefferson City, MO
The Sales Enablement Director will support BI Sales. This includes the end-to-end process of tracking sales activities, improving productivity of the sales force, and improving the sales…
Added 41 mins ago
P
Oncology Late Stage Clinical Development Scientist (Non MD)
Pfizer
Jefferson City, MO
- $176,600 to $294,300 USD / year
- Represent the study team in governance meetings and submissions, partners with/supports the Development lead/Medical Director regarding study and disease area strategy.
Added 54 mins ago
Director of Business Operations
Avint
Remote, United States
The Director of Business Operations is a senior leader responsible for translating Avint’s strategy into disciplined, scalable corporate operations. The Director leads the day-to-day…
Added 1 hour ago
EC
Engineering Leader - New Product Development
Eaton Corporation
Fayetteville, NC · Arden, NC
- $165,000 to $242,000 USD / year
Set the multi-year NPD engineering strategy for the PDCA portfolio in line with the division growth plan and the Director of Engineering's priorities.
Added 1 hour ago
Chief of Cardiovascular Services | Regional Cardiovascular Service Line Leader
HCA Healthcare
Asheville, NC
Must have leadership experience in a well-established multidisciplinary cardiology program; prior medical director, division chief, or service line leadership experience preferred
Added 1 hour ago
Medical Science Liaison, Rheumatology - Mid-Atlantic & Foothills
J&J Family of Companies
Charlotte, NC
Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to…
Added 1 hour ago
L
Senior Director, Product Management
Lowe's
Charlotte, NC
- $184,300 to $350,200 USD / year
…Management experience, Finance and Supply chain knowledge, data strategy, data engineering, software engineering & management background. They should have expert understanding of best…
Added 1 hour ago
M
Retrofit Construction Program Manager
Microsoft
CA · Santa Clara, CA · Santa Clara
- $102,600 to $225,800 USD / year
The Retrofit Construction Program Manager leads the end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects ranging from $250,000 to $100 million within…
Added 2 hours ago
Director, Global Regulatory Affairs Clinical Strategy - Job ID: 1998
Ascendis Pharma
Remote, United States
Ascendis Pharma is looking to hire an experienced Director, Regulatory Affairs Clinical Strategy to join our team. This is an exciting opportunity to join a rapidly growing, innovative…
Added 2 hours ago
Global Medical Affairs Planning & Effectiveness, Content Platform Lead -Job 2033
Ascendis Pharma
Remote, United States
Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies…
Added 2 hours ago
Global Medical Scientist - Job ID: 1986
Ascendis Pharma
Remote, United States
…current therapeutic areas. The Medical Scientist will support the development of global medical strategy and tactics. The Medical Scientist will also lead execution of selected global…
Added 2 hours ago
Medical Director, Clinical Development - Job ID: 1930
Ascendis Pharma
Remote, United States
The Medical Director is involved in the design, monitoring, data analysis, and interpretation of the Company’s late-phase clinical trials in endocrinology. As such, the Medical Director is…
Added 2 hours ago
Medical Director, Clinical Development - Job ID: 1930
Ascendis Pharma
Remote, United States
The Medical Director is involved in the design, monitoring, data analysis, and interpretation of the Company’s late-phase clinical trials in endocrinology. As such, the Medical Director is…
Added 2 hours ago
Director, Head of Global Labeling - Job ID: 2053
Ascendis Pharma
Remote, United States
As Director, Head of Global Labeling, you will sit on the Global Regulatory Leadership Team as the strategic leader for the Ascendis global labeling function. In this capacity you will…
Added 2 hours ago
Director, Head of Global Labeling - Job ID: 2053
Ascendis Pharma
Remote, United States
As Director, Head of Global Labeling, you will sit on the Global Regulatory Leadership Team as the strategic leader for the Ascendis global labeling function. In this capacity you will…
Added 2 hours ago
Global Medical Scientist - Job ID: 2060
Ascendis Pharma
Remote, United States
…current therapeutic areas. The Medical Scientist will support the development of global medical strategy and tactics. The Medical Scientist will also lead execution of selected global…
Added 2 hours ago
Clinical Systems Specialist - Job ID: 2061
Ascendis Pharma
Remote, United States
…team member is supported by both a People Leader focused on development and a Functional Leader guiding strategy and delivery. We foster autonomy and self-organization to enable fast flow,…
Added 2 hours ago
AP
Associate Director, Medical Affairs Statistical Sciences (Biometrics) - ID: 2069
Ascendis Pharma
Remote, United States
- $200,000 to $215,000 USD / year
The Associate Director ensures will be working on biostatistics deliverables, including study design, data analysis, data mining, epidemiology-related analyses, use of clinical trial data…
Added 2 hours ago
Director, Software Engineering
Toyota
Plano, TX
The Director Software Engineering is a pivotal leadership role responsible for overseeing all technology-related initiatives for TFS's Enterprise Shared Services and frameworks. This role…
Added 3 hours ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
This is a visible, hands-on leadership role for someone who can connect strategy, systems, data and disciplined execution.
Added 3 hours ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Clinigen is seeking a bold, pragmatic and commercially minded Director of Organizational Effectiveness & Culture Transformation to help shape how our global organization works, leads and…
Added 3 hours ago
FL
Director, Account Management
Funnel Leasing
Remote, United States
- $100,000 to $125,000 USD / year
Funnel Leasing Inc., is hiring for an Director, Account Management. is a strategic business partner and trusted advisor responsible for driving growth and renewal within an assigned…
Added 3 hours ago
SP
Creative Director - Matchnode digital health marketing agency
Spano Pratt
Remote, United States
- Up to $200,000 USD / year
The Creative Director leads creative strategy and execution for Matchnode’s paid social and digital direct response campaigns, with a focus on digital health and healthcare clients. This is…
Added 3 hours ago
Franchise Development Marketing Manager
barre3
Remote, United States
Lead Quality Optimization: Define lead quality criteria with the Franchise Development Manager. Track quality by source and feed those insights to the Director of Performance Marketing to…

Closed listing

USAA

Executive Director, Sr. Experience Owner

Phoenix, AZ, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

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