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Added 20 mins ago
Senior Lead Business Systems Analyst
MetLife
Cary, NC
Lead business initiatives using Data, Analytics, and AI. Lead the Data, Analytics and AI product development life cycle. Assist in problem identification, analysis and scope definition,…
Added 20 mins ago
Medical Science Liaison, Rheumatology - Mid-Atlantic & Foothills
J&J Family of Companies
Charlotte, NC
Added 20 mins ago
Sales Development Representative
ATS Automation
Charlotte, NC
Performance Analytics:Monitor, analyze, and report on essential KPIs, adjusting campaigns as needed to realize sales and revenue targets.
Added 20 mins ago
L
Senior Director, Product Management
Lowe's
Charlotte, NC
- $184,300 to $350,200 USD / year
Define, manage and advance data governance principles, policies and programs for advocacy and protection of data and analytics in partnership with Data Governance leader
Added 20 mins ago
EG
Databricks Data Engineer
Eliassen Group
Raleigh, NC
- $150,000 to $154,000 USD / year
Build and maintain data lakes to support analytics and business intelligence.
Added 20 mins ago
EG
Program Manager
Eliassen Group
Raleigh, NC
- $75 to $80 USD / hour
Create metrics and reports with Data and Analytics, and maintain process repositories in SharePoint.
Added 26 mins ago
VC
ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
Vertiv Corporation
Denver, CO
- $95 USD / hour
Added 26 mins ago
VC
ERS-NETA Electrical Testing Technician - SIGN-ON UP TO $10K
Vertiv Corporation
Denver, CO
- $95 USD / hour
Added 30 mins ago
M
Cloud Solution Architect - AI Apps
Microsoft
BC, CA · AB, CA
- $96,000 to $177,600 CAD / year
Data-specific expertise in Azure SQL Data (IaaS/PaaS), cloud migrations, open-source databases, cloud-scale analytics, data governance, and Azure Open AI.
Added 35 mins ago
Data Engineer
Avalore, LLC
Arlington, VA
…solutions, and develop data transformation logic to support analytics requirements. This person will implement data quality checks and validation procedures, establish data lineage tracking…
Added 35 mins ago
Data Analyst
Avalore, LLC
Arlington, VA
…analysis using statistical methods, data mining, and predictive analytics, integrating data from various sources to uncover correlations and forecast future needs. The Data Analyst will…
Added 35 mins ago
Data Architect
Avalore, LLC
Arlington, VA
…accessible, interoperable, and reusable (FAIR), enabling advanced analytics and AI/ML at…
Added 35 mins ago
Platform Engineer
Avalore, LLC
Arlington, VA
…and services that enable the WDP System's data management and analytics capabilities. This person will build and enhance the core services that application developers and data scientists…
Added 35 mins ago
Senior Battlespace Awareness Analyst
Avalore, LLC
Arlington, VA
Analyze, and evaluate, large data sets and develop data analytics and data visualization tools to view trends, identify anomalies, inform assertions and conclusions, and provide…
Added 35 mins ago
Palantir Platform Engineer
Avalore, LLC
Herndon, VA
…essential as you prepare products for integration into advanced analytics tools, ensuring data quality and reliability. Experience with DevOps practices will be valuable as you manage…
Added 35 mins ago
Data Scientist
Avalore, LLC
Chantilly, VA
Demonstrated experience deploying capabilities on the Databricks unified analytics platform.
Added 35 mins ago
Machine Learning and Python SME
Avalore, LLC
Chantilly, VA
Avalore, LLC is seeking a Machine Learning and Python Subject Matter Expert (SME) to support advanced data analytics, natural language processing (NLP), and machine learning initiatives for…
Added 35 mins ago
Cloud Software Engineer, Level 2
Avalore, LLC
Annapolis Junction, MD
Implement complex workflows that manage Cloud MapReduce analytics
Added 35 mins ago
Cloud Software Engineer, Level 3
Avalore, LLC
Annapolis Junction, MD
Implement complex workflows that manage Cloud MapReduce analytics
Added 35 mins ago
Software Engineer, Level 0
Avalore, LLC
Annapolis Junction, MD
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
Added 35 mins ago
Software Engineer, Level 1
Avalore, LLC
Annapolis Junction, MD
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
Added 35 mins ago
Software Engineer, Level 2
Avalore, LLC
Annapolis Junction, MD
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
Added 35 mins ago
Software Engineer, Level 3
Avalore, LLC
Annapolis Junction, MD
…complex and diverse software systems (e.g., processing-intensive analytics, novel algorithm development, manipulation of extremely large data sets, real-time systems, and business…
Added 35 mins ago
Battlespace Awareness SME
Avalore, LLC
Arlington, VA
Analyze, and evaluate, large data sets and develop data analytics and data visualization tools to view trends, identify anomalies, inform assertions and conclusions, and provide…
Added 38 mins ago
M
Principal Software Engineer
Microsoft
United States
- $142,800 to $304,200 USD / year
Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging &…

Closed listing

USAA

Executive Director, Sr. Experience Owner

Charlotte, NC, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

About employer

More about this job

Skills

Relationship building
Recruitment
Coaching
Performance management
Regulatory compliance
Leadership
Manage the customer experience
Litigation

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