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Added 4 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Montpelier, VT
Conceptualize and own the data architecture for multiple large-scale projects, while evaluating design and operational cost-benefit tradeoffs within systems
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Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Montpelier, VT
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
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Production Controller
Weidmann Electrical Technology
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Instructional Designer - Healthcare Consulting
Huron Consulting Group
South Burlington, VT
We’re looking for an Instructional Design Associate to join our team. You’ll be part of our commercial eLearning product team within the Healthcare Consulting Business Unit of Huron’s…
Added 4 mins ago
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Java Developer (GenAI)
Cognizant
Montpelier, VT
- $62,000 to $99,000 USD / year
This role will focus on building modern backend solutions while utilizing AI-assisted development tools such as Codex and Claude, as well as designing AI-driven workflows and agents that…
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Cloud Engineer
Eliassen Group
Montpelier, VT
- $70 to $88 USD / hour
Provide technical leadership across Agile teams, establishing standards for design, development, and operational excellence.
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Databricks Data Engineer
Eliassen Group
Montpelier, VT
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 4 mins ago
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Product Manager, Team Digital Products
Eliassen Group
Montpelier, VT
- $50 to $55 USD / hour
Own and prioritize the backlog for team websites, translating business needs into clear requirements, user stories, and actionable development work.
Added 16 mins ago
Clinical Testing Automation Analyst
Highmark Health
Jefferson City, MO
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 21 mins ago
Senior Java Developer
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As part of the Segmentation team, you will partner with our business stakeholders and development teams to design and develop segmentation solutions for various stakeholders to use for…
Added 21 mins ago
Senior IAM Entra Architect
Charles Schwab
Southlake, TX
…Schwab’s enterprise identity environment. Serving as a technical design authority, you will define target-state architectures, security guardrails, reference patterns, and modernization…
Added 21 mins ago
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Senior Full-Stack Developer
Aristotle
Remote, United States
- $130,000 to $170,000 USD / year
…architecting complex, data-driven systems. In this role, you’ll design and deliver modern applications, APIs, and services that process large volumes of structured and unstructured data.…
Added 21 mins ago
Senior .Net Software Engineer
Aristotle
Remote, United States
Apply best practices, design patterns, and cutting-edge technologies of web development and mobile development to create innovative and high-performing software solutions that people love…
Added 21 mins ago
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Senior Web Applications Engineer
Aristotle
Remote, United States
- $140,000 to $175,000 USD / year
We are seeking a highly experienced Senior Web Applications Engineer to serve as a technical leader within our Software Development team. This role will own the design, architecture, and…
Added 21 mins ago
Senior Specialist, Systems Engineer - ELINT
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Greenville, TX
L3Harris is seeking a Systems Engineer to support the design, development, integration, test, and sustainment of advanced capabilities. The ideal candidate brings a strong foundation in…
Added 22 mins ago
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Leading new product development for electrical equipment (Panelboards and Switchboards). Engineer innovative design concepts utilizing CREO. Create multiple design concepts & perform…
Added 22 mins ago
Manager, Shopper Insights
Keurig Dr Pepper
Frisco, TX
…translate it into focused learning objectives, and recommend and design the research or analytical approach most likely to produce actionable…
Added 22 mins ago
Creative Project Manager
Keurig Dr Pepper
Frisco, TX
Working knowledge of the creative process, including concept development, design review, adaptation, mechanical production, proofing, prepress, and final file release.
Added 22 mins ago
Senior Manager, Corporate and HR Compliance
Keurig Dr Pepper
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Design and document standard operating procedures for recurring compliance processes and improve processes through automation and workflow redesign.
Added 22 mins ago
Senior Java Developer
Toyota
Plano, TX
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.
Added 22 mins ago
Director, Software Engineering
Toyota
Plano, TX
The Director Software Engineering is a pivotal leadership role responsible for overseeing all technology-related initiatives for TFS's Enterprise Shared Services and frameworks. This role…
Added 23 mins ago
Manager, IT Cybersecurity Identity Management
American Airlines
Fort Worth, TX
…products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring…
Added 23 mins ago
Orthotist-Prosthetist
Veterans Affairs, Veterans Health Administration
San Antonio, TX
Added 23 mins ago
Junior Linux Systems Administrator
CACI International
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Design, configure and manage Testing and Exercise networks. Create and maintain Linux servers, CISCO switches and networks. Build networks utilizing both physical and virtual hardware.…

Closed listing

USAA

Executive Director, Sr. Experience Owner

San Antonio, TX, United States
Plano, TX, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

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