Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
BC
Lead Day Program Facilitator
Bridge Community Development Center Mississippi
Cleveland, MS
- $17 to $19 USD / hour
Bridge Community Development Center Mississippi is looking for a passionate and dedicated Lead Day Program Facilitator to join their team in Cleveland, MS. This is an exciting opportunity…
Added 7 mins ago
Grant Director, Non Faculty
Texas State University
San Marcos, Other - Kyle Texas, Seguin Texas, TX
Bachelor’s degree in social work, education, counseling, higher education administration, or a related field appropriate for direct services and program leadership supporting students.
Added 7 mins ago
Penetration Testing Program Lead
Charles Schwab
Southlake, TX
Success in this role comes from balancing strong program management, analytical thinking, communication skills, and risk management expertise. You will help identify systemic risks,…
Added 7 mins ago
EHS Manager
HouseSmart Construction - Clayton
Hillsboro, TX
…Log record keeping.• Administer the company’s Return-to-Work program including the transitional employment teams.• Report to Home Office EHS Director monthly reporting numbers; (OSHA…
Added 7 mins ago
Environmental Coordinator - Richmond TX
ADM
Richmond, TX
Maintain and manage the site’s EMS including, but not limited to, policies, standardization, procedure development, incident investigations, root cause analyses, risk reduction efforts,…
Added 7 mins ago
Transmission Forester
Oncor Electric Delivery Co. LLC
Ft Worth, TX
This position will be responsible in assisting Vegetation Management (VM) Management to support the VM Program. In this role, the incumbent will train and learn the different aspects of…
Added 7 mins ago
Manufacturing Team Member - Cabinet Shop
HouseSmart Construction - Clayton
Athens, TX
…their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and…
Added 7 mins ago
TDCJ - Case Manager IV - Reentry Coordinator
Texas Department of Criminal Justice - SET
PALESTINE, TX
Added 7 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
In this high-impact leadership role, you will manage a dedicated cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce…
Added 7 mins ago
Assistant Nurse Manager ED
Ascension Health
Kyle, TX
Provide leadership, training, coaching, and performance evaluations to promote nursing staff development, clinical excellence, and patient safety.
Added 7 mins ago
GH
Physical Therapy Assistant (PTA)
Genesis Healthcare
Fredericksburg, TX
- $29.87 to $32 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added 7 mins ago
TMD - Health Specialist V (Lead Counselor)
TEXAS MILITARY DEPARTMENT
EAGLE LAKE, TX
Added 7 mins ago
KD
Warehouse Picker Order Selector
Keurig Dr Pepper
North Houston, TX
- $20.83 to $21.95 USD / hour
Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility…
Added 7 mins ago
Welder - Represented/Tariff
Dow
Deer Park, TX
Assist in the development of maintenance work procedures.
Added 7 mins ago
Registered Nurse - Case Manager/Care Coordinator (EDRP)
Veterans Affairs, Veterans Health Administration
Fort Bliss, TX
Added 7 mins ago
Adjunct Faculty, English
Lone Star College
North Houston, TX
Demonstrated leadership skills; Style that emphasizes collaboration, teamwork, and facilitation
Added 7 mins ago
Mental Health Technician - Day Shift
Texas Health Resources
Bedford, TX
Highly engaged Behavioral Health Leadership Team
Added 7 mins ago
KD
Merchandiser Stocker
Keurig Dr Pepper
Flower Mound, TX
- $19.42 to $20.49 USD / hour
Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility…
Added 7 mins ago
KD
Merchandiser Stocker
Keurig Dr Pepper
Cameron Park, TX
- $19.42 to $20.49 USD / hour
Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility…
Added 7 mins ago
Account Executive, Mid-Market (Remote)
American Express Global Business Travel
Jefferson City, MO
+ Understanding a P & L, financial acumen in order to articulate cost of program benefits
Added 7 mins ago
ProSales Associate (Early Career Program)
Herc Rentals
Texarkana, TX
…exclusive Black and Gold Academy, an immersive sales training and development program that prepares individuals for possible placement into a Territory Sales Representative role upon…
Added 7 mins ago
Adjunct Faculty, GED & Math Prep CTE-CE
Lone Star College
Tomball, TX
…sciences. LSC-Tomball is the founding college of the lifePATH®'program, a four-year degree for adults with cognitive disabilities. LSC-Tomball enjoys a joint library partnership with Harris…
Added 7 mins ago
General Manager
Leslies PoolMart
GRAPEVINE, TX
…our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are…
Added 8 mins ago
Physician - Deputy Chief Primary Care
Veterans Affairs, Veterans Health Administration
Longview, TX
Added 8 mins ago
Registered Nurse - Outpatient Mental Health
Veterans Affairs, Veterans Health Administration
Conroe, TX

USAA

Executive Director, Sr. Experience Owner

San Antonio, TX, United States
Plano, TX, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

Original job description

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

Apply About employer

Report this job