Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Clinical Testing Automation Analyst
Highmark Health
Jefferson City, MO
…application teams, business stakeholders, and our vendor to design, build, execute, and maintain automated test scripts using…
Added 8 mins ago
Senior Java Developer
Charles Schwab
Southlake, TX
As part of the Segmentation team, you will partner with our business stakeholders and development teams to design and develop segmentation solutions for various stakeholders to use for…
Added 8 mins ago
Senior Specialist, Systems Engineer - ELINT
L3Harris
Greenville, TX
L3Harris is seeking a Systems Engineer to support the design, development, integration, test, and sustainment of advanced capabilities. The ideal candidate brings a strong foundation in…
Added 8 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…modern health-tech methodologies - including CRM/Epic product design, patient journey mapping, and leverage of data/AI to drive proactive patient…
Added 8 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
Uses business knowledge and experience to make plan design and processing recommendations when working with clients.
Added 8 mins ago
Financial Analyst Exempt
AdventHealth
Burleson, TX
…hoc reports. Performs integrity checks and reconciliations on data from the Financial and Decision Support systems. Attains expert knowledge of the Financial and Decision Support systems,…
Added 9 mins ago
Manager, Shopper Insights
Keurig Dr Pepper
Frisco, TX
…translate it into focused learning objectives, and recommend and design the research or analytical approach most likely to produce actionable…
Added 9 mins ago
ServiceNow Developer SME
LED FastStart
Home Office, LA
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 9 mins ago
Quality Manager - South Central District
Kiewit
Abilene, TX · El Paso, TX · Terlingua, TX
…and Mississippi. These projects support the development of AI data centers, enhance energy reliability, and promote community resilience. You will work in close collaboration with both the…
Added 9 mins ago
Connectivity Engineer - Data Center Design, Engineering, & Construction
Meta
Temple, TX · El Paso, TX
Connectivity Engineer - Data Center Design, Engineering, & Construction Responsibilities:
Added 9 mins ago
EC
Manufacturing Engineering Technician
Eaton Corporation
El Paso, TX
- $28 USD / hour
Collect and analyze production data to identify trends and recommend improvements.
Added 9 mins ago
Principal Engineer - Secure Network Services
Wells Fargo
IRVING, TX
…architecture and delivery of secure network solutions in Wells Fargo data centers and Secure Network Interconnect sites. This role is responsible for end-to-end lifecycle ownership,…
Added 9 mins ago
Director, Software Engineering
Toyota
Plano, TX
…with Technology Domain Owners (TDOs), Enterprise Architecture, Data Domain Owners (DDOs), and Business Domain Owners…
Added 9 mins ago
Data Management [Multiple Positions Available]
JPMorgan Chase
Plano, TX
…of study plus 7 years of experience in the job offered or as Data Management, Project Manager, Business Systems Consultant, or related occupation. The employer will alternatively accept a…
Added 9 mins ago
Experience Research Senior Associate
JPMorgan Chase
Plano, TX
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer…
Added 9 mins ago
Software Engineering Lead
Toyota
Plano, TX
Identify opportunities, develop strategies, design architecture, and establish best practices to optimize cloud-based data lake and processing frameworks supporting real-time and near…
Added 9 mins ago
Marketing Execution, Senior Associate - Money Movement - Business Banking
JPMorgan Chase
Plano, TX
Use client, campaign, and segment insights to inform targeting, personalization, test design, and ongoing optimization for Small and Micro business audiences.
Added 9 mins ago
Data Engineer - Data Domain Architect Associate Senior - Payment Operations
JPMorgan Chase
Plano, TX
Facilitate requirements definition, design, testing, and implementation of new data delivery and analytic capabilities that address specific business needs for Payments Operations.
Added 9 mins ago
Manager, IT Cybersecurity Identity Management
American Airlines
Fort Worth, TX
…products that support a reliable and profitable airline. You will design, implement, and care for cybersecurity solutions that protect users, systems, operations, and data, by ensuring…
Added 9 mins ago
Technical Architect Staff - Workforce Identity and Access Management
USAA
San Antonio, TX · Plano, TX
…security, infrastructure, application, and engineering teams to design secure identity solutions, modernize authentication and access capabilities, and guide key IAM transformation…
Added 9 mins ago
Business Process Owner Lead | Communications Ecosystem/Advance Capabilities - Claims Optimization
USAA
San Antonio, TX · Plano, TX
…processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules,…
Added 9 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
San Antonio, TX
The Coding Operations Education Consultant (Work from Home) is responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education…
Added 9 mins ago
HR Business Partner Director - Insurance
USAA
San Antonio, TX
…agility, and differentiated business capabilities. Leverages data and industry insights in the design of strategic HR…
Added 9 mins ago
Executive Director, Sr. Experience Owner
USAA
San Antonio, TX · Plano, TX
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Added 10 mins ago
Senior HRBP
HCA Healthcare
Houston, TX
…Learning & Organizational Development, the Senior HRBP delivers data-driven insights, equitable career progression, and a high-quality employee experience while balancing enterprise-wide…

USAA

Executive Director, Sr. Experience Owner

San Antonio, TX, United States
Plano, TX, United States

Compensation range: The salary range for this position is: $147,750 - $265,950 .

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation range: The salary range for this position is: $147,750 - $265,950 .
Posting language: English
Posted: Nov 8, 2026

Original job description

San Antonio Home Office I

Phoenix Campus (Main)

Charlotte, NC - CENTS

Tampa Campus

Colorado Springs Campus

CVA,VA-Crossways I & II

Tampa Crosstown

Plano Legacy

Full time

R0122410

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Accountable for the overall strategy, direction, performance, and management of the delivery of the member experience and/or business deliverables and the distribution of products and services across all channels. Creates strategic focus on world class member and employee experience, exceptional service and relationship building. Collaborates across respective line of business, other USAA business lines, and/or third parties to ensure world class experiences that meet member and employee needs are delivered consistent with strategic intent. Partners with USAA and/or third-party executives to ensure current and future requirements are met.

Tasks:

Aligns focus of Disciplined Execution Owners (EO, BDO, PO, DPO) towards leading and executing experiences that serve end-user needs that are compliant.
Utilizes the experience-focused and human-centered design mindsets to develop need/portfolio vision, values, goals, outcomes, and evaluation methods.
Acts as an accountable leader responsible for executing and managing through Agile methods to increase member value, time to value, and to optimize cost to serve.
Responsible for delivery of member, relationship and product production with impacts across the Function or Line of Business working with marketing and channel partners.
Partners with key stakeholders to ensure optimal member value.
Manages change capacity and executes accordingly to optimize member benefit and business performance.
Monitors industry trends and member insight as an input to current enhancements of member value proposition and/or development of new value propositions.
Partners to set direction for working with established service level and financial guardrails to create a sustainable growth plan for the experience and the broader business.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
10 years of progressive related experience developing, implementing and/or managing customer or employee experience strategies, major initiatives, and delivering results within a complex matrix environment required.
4 years of people leadership experience in building, managing, and/or developing high-performing teams.
Proven experience leading change and driving innovation to improve a customer or employee experience.
Demonstrated understanding of customer experience management as a business philosophy.
Experience with product analytics and synthesizing data and insights to drive decisions.

What Sets You Apart:

Extensive Auto Injury claims experience, with deep understanding of injury claim strategy, severity management, and the broader P&C claims environment.
Experience developing or leading litigation strategy and management, including outside counsel oversight, litigation expense management, and improving outcomes and cost effectiveness.
Strategic leadership experience within a large, complex claims organization, with the business judgment to evaluate opportunities, prioritize investments, and determine when issues require escalation or intervention.
Understanding of AI and emerging technology in Claims, including its potential impact on injury and litigation management, operational effectiveness, and member outcomes.
US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $147,750 - $265,950 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

Apply About employer

Report this job