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USAA

Director, Risk Management – Operational Risk

Phoenix, AZ, United States

Compensation range: The salary range for this position is: $143,320 - $273,920 .

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Job details

Pay: Compensation range: The salary range for this position is: $143,320 - $273,920 .
Posting language: English
Posted: Nov 7, 2026

Original job description

San Antonio Home Office I

Charlotte, NC - CENTS

Phoenix Campus (Main)

Plano East

Full time

R0122226

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The Director, Risk Management - Operational Risk leads and enhances enterprise risk management programs, with a strong focus on scenario analysis and operational loss programs across the organization. This role provides strategic oversight of risk identification, measurement, monitoring, controls, and reporting while delivering effective challenge to business and risk stakeholders to ensure exposures remain within acceptable levels. The Director leads and develops a high-performing team, partners across business units and control functions, and supports audits, regulatory reviews, and other risk governance activities. The ideal candidate brings strong operational risk program leadership, executive-level communication skills, and demonstrated experience influencing senior stakeholders and driving consistent risk management practices across a complex financial services organization.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or, Charlotte, NC

Relocation assistance is not available for this position.

What you'll do:

Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
Accountable for the development, implementation and oversight of risk management frameworks.
Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

What you have:

Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management; OR PhD in Risk Management, Business, Finance, or other discipline relevant to risk management and 2 years of work experience in a discipline relevant to risk management.
2 years of large project leadership or direct leadership
Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.
Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
Experience leading and directing work with both internal and external partners in a highly collaborative environment.
Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
Proactively identifies potential concerns and follows-up to resolve issues.
Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

What sets you apart:

Experience providing development, implementation, and oversight of key risk management programs specifically in scenario analysis and operational loss programs.
Excellent verbal and written communication and social skills, with ability to present complex and critical issues to executive level leadership.
Strong leadership skills to build stakeholder relationships and providing business support needed to identify and manage risks through proper program execution.
US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $143,320 - $273,920 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

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More about this job

Skills

Risk management
Reporting
Leadership
Communication skills
Recruitment
Coaching
Performance management
Documentation
Project management
Conflict resolution
Critical thinking
Data analysis
Decision making
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

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