ADMINISTRATIVE ASSISTANT

Administrative Assistant

Austin Resolutions | Austin, TX

Starting at: $40,000 salary

About the Position

USA Quality Staffing is seeking a detail-oriented and organized Administrative Assistant to join our Austin Resolutions team in Austin, Texas. This position provides administrative and operational support to the Austin Resolutions department, assisting with claims referrals, data entry, claims processing, and day-to-day departmental needs.

The ideal candidate is dependable, organized, comfortable managing multiple tasks, and able to maintain accuracy while working in a fast-paced environment. Previous claims experience is preferred but not required.

Key Responsibilities

• Answer incoming phone calls and provide general administrative support.
• Enter claims referrals and related information accurately into the department database.
• Assist with repricing claims that have been successfully negotiated.
• Process claims involving unsuccessful negotiations in accordance with departmental procedures.
• Maintain accurate records and ensure information is entered and processed in a timely manner.
• Assist with special projects and other administrative tasks as needed.
• Provide cross-departmental support and assist with related functions when additional coverage or cross-training is needed.
• Follow all USA Managed Care Organization Information Security Policies and Procedures.
• Maintain compliance with HIPAA guidelines and requirements when handling confidential information.

Qualifications & Skills

• High school diploma or equivalent required.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong organizational and time-management skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to prioritize tasks and meet established deadlines.
• Ability to work independently and manage multiple responsibilities.
• Comfortable working in a fast-paced environment.
• Strong communication and interpersonal skills.
• Previous claims processing or healthcare-related experience preferred, but not required.

Work Environment

This role requires the ability to balance routine administrative responsibilities with changing departmental priorities. The successful candidate will be comfortable adapting to business needs, learning new processes, and supporting the overall operations of the Austin Resolutions team.