WHO IS USA LACROSSE
USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the United States Olympic & Paralympic Committee who proudly serves the sport by bringing the energy and excitement of our efforts to players, coaches, and officials every time they step on the field. We collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, and keep participants safe, ensuring everyone feels welcome.
As the National Governing Body of men’s and women’s lacrosse in the United States, we support more than 400,000 members to provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders.
USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.
Mission
As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.
Core Values
- We Influence - Written and Verbal Communication
- We Serve - Customer Focused
- We Create & Innovate - Creativity
- We Collaborate - Peer Relationships
- We are Humble & Honest - Integrity and Trust
- We Embrace Individuality - Diversity
- We Have Fun – Work Hard and Play Hard
If this aligns with who you are and what you are looking for in an organization, keep reading.
POSITION SUMMARY
USA Lacrosse is looking for an IT Generalist to join our team to help keep our technology running smoothly across the organization. Reporting to IT management, this hands-on role provides day-to-day technical support, performs basic user management and platform administration across our technology stack including, but not limited to, Salesforce, Microsoft 365, and other third-party platforms. In this critical role you will be a key to ensuring coordination with USA Lacrosse's outside Tier 2 support and cybersecurity partners.
This is an entry-level to early-career position, ideal for someone looking to build a broad foundation in IT. The IT Generalist does not set strategy or make final decisions on technology direction or spending, rather helps inform those decisions by sharing what they see on the front lines through gathering information and working closely with management to put plans into action. As part of the IT department, you will also supports our application development and CRM team as needed.
If you are an early-career IT professional who enjoys solving problems, helping people, and learning new systems, this is a great opportunity for you. We are looking for someone who can explain technical information to non-technical colleagues and who is eager to grow their skills. You will get to work with a team of dedicated and passionate professionals in a non-profit environment as we fuel the growth of lacrosse throughout the country and head to the LA28 Olympics!
A Typical Day Looks Like…
Technical Support & Escalation
- Serves as the first point of contact for employee technology issues including, but not limited to, troubleshooting hardware, software, operating systems (i.e., Windows, macOS, Microsoft 365), network connectivity, and resolving issues in a timely manner.
- Logs, tracks, and resolves help desk tickets, delivering high-quality customer service while keeping users informed on the status of their requests.
- Escalates issues beyond first-line support to USA Lacrosse’s Tier 2 support partners, providing clear documentation, coordinating access, and following up through resolution.
- Sets up, configures, and maintains computers, peripherals, and related equipment, including onboarding setup and training for new hires and offboarding for departing staff.
- Maintains an accurate inventory of hardware and software assets and helps coordinate upgrades, repairs, and replacements. This includes tracking the return and/or exchange of any equipment and updating the inventory list to ensure up to date documentation.
- Assists with business continuity and disaster recovery activities under the direction of IT management and outside partners.
User Management & Platform Administration
- Performs basic user management across USA Lacrosse platforms, including, but not limited to, Microsoft 365, Salesforce, and other third-party platforms in the tech stack, such as creating and deactivating accounts, resetting passwords, managing licenses, and assigning roles and permissions.
- Handles basic platform configuration and administration as needed, such as updating settings, managing groups and distribution lists, and making routine changes within established guidelines.
- Monitors system health and performs routine maintenance tasks, flagging trends or recurring issues to IT management and support partners.
- Provides support to the application development and CRM team as needed, including assisting with data clean-up, data migration, and reporting tasks.
- Creates and maintains standard operating procedures (SOPs), knowledge base articles, and user guides so support is consistent and well documented.
- Collaborates with internal teams to support IT-related projects, including testing, rollout, and user communication. This may include user training and troubleshooting as appropriate.
Security, Budget, & Planning Support
- Works with USA Lacrosse’s cybersecurity partners to research and implement security best practices, such as multi-factor authentication, access reviews, patching, and security awareness efforts, and helps monitor for and report potential security issues. This includes staying up to date on cybersecurity concerns/scams and industry best practices and making recommendations to IT management as appropriate.
- Helps maintain access controls by following established processes for granting, reviewing, and removing user access.
- Assists IT management in developing and tracking the annual IT budget, including, but not limited to, gathering vendor quotes, tracking subscriptions and renewals, and monitoring spending with the understanding final decisions and approvals are made by management.
- Provides input to help inform technology decisions by gathering user feedback, researching options, and sharing observations and recommendations with IT management.
- Provides training and guidance to USA Lacrosse employees so they understand and make the most of the resources available to them.
Is This You…
- 1 to 3 years of experience in IT support, help desk, or a related role, or an equivalent combination of education, certifications (such as CompTIA A+, Network+, Security+, or Microsoft 365 certifications), and hands-on experience. Experience in a non-profit environment a plus.
- Working knowledge of Windows and macOS environments and Microsoft 365, including user and license administration (Entra ID/Azure AD experience a plus).
- Exposure to Salesforce or a comparable CRM or database application; Salesforce administrator experience and/or training a plus. Aptitude and enthusiasm for learning new software and platforms.
- Basic understanding of networking and cybersecurity fundamentals, with an interest in growing these skills alongside experienced partners.
- Basic understanding and experience with Artificial Intelligence (AI) and machine learning to provide support to end users and ensure necessary security protocols are in place and adhered to.
- Strong communication skills, including written, verbal, and interpersonal with a customer service orientation, patience, and the ability to explain technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple requests, prioritize effectively, and keep accurate records and documentation.
- Comfort working with outside vendors and support partners, including clearly describing issues and following them through to resolution.
- Ability to work both independently and collaboratively as part of a team with a “hands on” mentality. This includes the ability to be self-managed to work in a hybrid (in-office/work from home) environment.
- Demonstrated adherence to the highest ethical standards with a commitment to continued professional growth and development.
- Ability to exercise discretion to handle sensitive and confidential matters and information.
- Ability to present a professional persona to build relationships and establish credibility and trust.
- Ability to be flexible with work schedule, including availability to work nights and weekends and travel based on event needs. This position may require overnight travel for USA Lacrosse events.
- Willingness to learn about the sport of lacrosse and appreciate the need for developing funds to fuel its development and growth with diversity, equity, and inclusion as a focus.
- Ability to align with USA Lacrosse’s Mission, Vision, and Value to support our initiatives and organizational goals.
Expected Hours of Work
This position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week.
Compensation & Benefits Overview
The base pay range for this position is $60,000 to $70,000, commensurate with experience, plus opportunity for annual incentive pay.
USA Lacrosse offers a competitive benefits package including, but not limited to:
- Medical, Dental, and Vision insurance with multiple options (eligible the first of the month following 30 days of employment).
- Generous company paid Life and AD&D insurance.
- Company paid Long Term Disability (LTD) at one year of employment.
- 403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution after one year of employment.
- Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.
- Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet insurance.
- Discounts on USA Lacrosse merchandise.
- Free onsite gym at HQ office.
- Free parking.
Travel Requirements
Travel may be necessary up to 5% of the time (local, regional). Travel would involve the following mode(s) of travel: car, train, or air. Some out of area and overnight travel may be expected.
EEO Statement
USA Lacrosse is an Equal Opportunity Employer committed to providing an environment of mutual respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin/ancestry, age, disability, genetic information (including family medical history), political affiliation, military status, veteran status, or any other status/characteristic protected under federal, state, or local law. USA Lacrosse believes diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.