Jobs in the United States

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Quality Engineer
Promega
Madison, WI
OUR TEAM: The Product Quality and Compliance (PQ&C) team at Promega brings together Product Quality Assurance, Quality Systems, and Compliance in one collaborative organization. We make…
Added 1 min ago
Assistant Director, Capital Projects Procurement
Tufts University
Medford, MA
…feasibility and master planning services, architectural and engineering services, and construction services delivered by general contractors, design-builders and construction…
Added 2 mins ago
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Automation Engineer I
Resilience US, LLC
West Chester, OH
- $60,000 to $90,000 USD / year
The Automation Engineer I role is a professional engineer who provides technical and project management support to colleagues in an area of expertise within the engineering function.
Added 3 mins ago
Applications Engineer - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Maintain engineering documentation such as prints, routings, and bills of material.
Added 3 mins ago
Embedded Systems Engineer - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Are you a dedicated professional with a passion for excelling as a embedded systems engineer? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added 3 mins ago
Validation Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Write and execute validation protocols for equipment, processes, and software systems.
Added 3 mins ago
Validation Engineer - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Coordinate validation schedules with production, engineering, and quality teams.
Added 3 mins ago
Operations Manager - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Bachelor's degree in engineering, business, or a related field.
Added 3 mins ago
NPI Engineer - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Bachelor degree in engineering or a related technical field.
Added 3 mins ago
Test Engineer - Escanaba Area
The Pivot Group Network
Escanaba · Escanaba, MI
Ability to read schematics, wiring diagrams, and engineering drawings.
Added 3 mins ago
Advanced Quality Engineer - Wixom Area
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Wixom · Wixom, MI
Coordinate PPAP submissions and new product launches with engineering and suppliers.
Added 3 mins ago
Electrical Engineer - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Design and test electrical systems and components for production equipment.
Added 3 mins ago
Electrical Engineer - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
Design and test electrical systems and components for production equipment.
Added 3 mins ago
Electrical Engineer - Coldwater Area
The Pivot Group Network
Coldwater · Coldwater, MI
Design and test electrical systems and components for production equipment.
Added 3 mins ago
Continuous Improvement Manager - Adrian Area
The Pivot Group Network
Adrian · Adrian, MI
Coordinate improvement plans with maintenance and engineering.
Added 3 mins ago
General Manager - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Bachelor's degree in engineering, business, or a related field.
Added 3 mins ago
Controls Engineer - Marquette Area
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Marquette · Marquette, MI
Test and validate safety systems and machine interlocks.
Added 3 mins ago
General Manager - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
Bachelor's degree in engineering, business, or a related field.
Added 3 mins ago
Laser Weld Engineer - Iron Mountain Area
The Pivot Group Network
Iron Mountain · Iron Mountain, MI
Bachelor's degree in welding, mechanical, or manufacturing engineering.
Added 3 mins ago
Continuous Improvement Manager - Iron River Area
The Pivot Group Network
Iron River · Iron River, MI
Coordinate improvement plans with maintenance and engineering.
Added 3 mins ago
Purchasing Manager - Saginaw Area
The Pivot Group Network
Saginaw · Saginaw, MI
Coordinate with production and engineering on material needs.
Added 3 mins ago
Test Engineer - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Bachelor's degree in electrical, mechanical, or related engineering field.
Added 3 mins ago
EHS Manager - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
Bachelor's degree in safety, environmental science, engineering or a related field.
Added 6 mins ago
Incident Response Analysis Manager
Cisco Systems, Inc.
RTP, NC · San Jose, CA · Austin, TX · Knoxville, TN
Following and implementing effective incident response procedures, maintaining regular updates to ticketing systems, and responding to compliances requests.
Added 6 mins ago
PLC Programmer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Support installation and startup of new automated systems.

US Conec, Ltd.

Customer Service Representative

Hickory, NC, United States

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Job details

Experience: 3+ years of customer service, account support, or inside sales experience
Posting language: English
Posted: Nov 9, 2026

Original job description

US Conec, Ltd.

Engineering Innovation. Precision Plastics. Powering AI.

US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence - creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future - whether your interests lie in manufacturing, engineering, operations, or beyond.

Overview

The Customer Service Representative serves as a key liaison between customers and US Conec, ensuring a seamless order-to-delivery experience. This role supports Sales, Product Management, and Application Engineering teams by managing customer interactions, processing orders, and maintaining strong relationships across a global customer base.

Responsibilities

Process and expedite customer orders accurately and efficiently using internal order management systems
Prepare and manage quotes, contracts, and project-level pricing in collaboration with Sales and Product Management
Coordinate order scheduling, routing, invoicing, returns, and credit issuance
Serve as the primary point of contact for customer inquiries via phone and email
Provide guidance on shipping requirements and export documentation
Maintain detailed records of product specifications, pricing, and customer account activity
Develop and apply in-depth knowledge of US Conec products, tools, and services
Support customer account setup and assist with credit information collection
Collaborate cross-functionally to resolve quality concerns and meet customer requirements
Facilitate clear communication between customers and internal teams, including Sales and Engineering
Build and sustain strong relationships with assigned accounts and support regional team needs
Assist Sales with leads, product launches, change notifications, and sample coordination
Identify process improvement opportunities and contribute to solution implementation

Must Haves

Associate degree or equivalent experience
3+ years of customer service, account support, or inside sales experience
Strong organizational skills with high attention to detail and ability to prioritize effectively
Excellent verbal and written communication skills
Proven ability to manage customer relationships and navigate challenging situations professionally
Proficiency with Microsoft Office and ERP/order management systems
High level of professionalism, adaptability, and teamwork orientation

Nice to Haves

Experience with CRM tools such as Salesforce or similar platforms
Familiarity with JD Edwards (JDE) or comparable ERP systems
Experience supporting global or international customers
Foreign language skills

What We Offer

• Competitive base salary with performance-based bonus potential

• 4 weeks of PTO

• Health, dental, and vision plans

• 401(k) retirement savings plan with employer match and planning resources

• Collaborative, team-based culture that fuels innovation

• Paid time off, holidays, and employee recognition programs celebrating your achievements

• Community engagement and STEM outreach opportunities to give back locally

US Conec will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Join US Conec today and be part of a team that values each other, promotes innovation and growth, and strives to exceed customer expectations in everything we do.

US Conec is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status, or any other legally protected characteristics

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Jobs in the United States