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Added 5 mins ago
G
Masonry Estimator: $110K-$120K
GPAC
Manassas, VA
- $110,000 to $120,000 USD / year
…Contractor seeking an experienced Masonry Estimator/Project Manager. This is an exciting opportunity to become a part of a strong, quickly growing team of dedicated…
Added 14 mins ago
NI
Photographer (Scientific-Technical)
National Institutes of Health
Montgomery County, MD
- $85,447 to $133,142 USD / year
Process, enhance, manage, and deliver digital images using professional imaging software and appropriate file formats and workflows.
Added 14 mins ago
FS
Center Director
Forest Service
Puxico, MO · Estacada, OR · Mammoth Cave, KY · Frenchburg, KY
- $89,508 to $138,370 USD / year
norm. | Develop program goals, multi-year operational plans and strategic plans. | Coordinate various Center programs, goals and activities. | Make decisions relative to the management to…
Added 16 mins ago
PS
Supervisory Physician
Program Support Center
Atlanta, GA · Washington, DC · Kansas City, MO · Dallas, TX · Charleston, SC · Rockville, MD · Location Negotiable After Selection
- $126,384 to $164,301 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
Added 16 mins ago
CA
Data Scientist
Customs and Border Protection
Minneapolis, MN · Indianapolis, IN · Washington, DC
- $74,678 to $138,370 USD / year
…statistical, business intelligence, data analysis, and/or AI software and computer programs (e.g., R, Python, ChatGPT, PowerBI, Tableau, Cognos, SQL,…
Added 16 mins ago
VH
Prosthetic Representative (Supervisor)
Veterans Health Administration
Richmond, VA
- $93,499 to $121,551 USD / year
…incumbent directs service operations, supervises staff, and aligns program priorities and resources with facility…
Added 17 mins ago
PP
General Manager
Palm Palm
Pittsburgh, PA
- $70,000 to $85,000 USD / year
…We’re seeking a hands-on, driven, and guest-obsessed General Manager to lead our front office house team to excellence. The General manager will work closely with the Executive Chef to…
Added 19 mins ago
Reinsurance Solution Consultant
INTX Insurance Software
Remote, United States
Stay engaged as the reinsurance authority throughout delivery, supporting the program manager and keeping the client aligned on reinsurance workstreams
Added 19 mins ago
FS
Loan Assistant/Specialist (Agricultural)
Farm Service Agency
Waite Park, MN
- $44,410 to $87,482 USD / year
…of farm loan programs. | This position assist the Farm Loan Manager in administering farm loan programs in a FSA Service Center serving one or more Counties. | Upon completion of training…
Added 19 mins ago
NS
MANAGEMENT AND PROGRAM ANALYST
Naval Supply Systems Command
Millington, TN
- $106,437 to $138,370 USD / year
You will direct and perform ongoing expert analysis serving as a trusted advisor and program manager for the Chief of Supply Corps and the Supply Corps OCM. | You will establish program…
Added 29 mins ago
Software Development Engineer, ML Symphony, ML-Symphony
Amazon Data Services, Inc.
Santa Clara, CA
…talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital…
Added 31 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.
Added 36 mins ago
Corporate Lead Labor Relations Manager
V2X
UNAVAILABLE
The Lead Labor Relations Manager serves as the Labor Relations operational leader who converts the corporate labor strategy into consistent execution across the Labor Relations team. The…
Added 41 mins ago
CO
Behavioral Health Case Manager I/II
County of Humboldt
Eureka, CA
- $20.69 to $30.53 USD / hour
This program works with individuals who qualify for participation in a Department of State Hospital Felony and Misdemeanor Diversion program for individuals deemed incompetent to stand…
Added 46 mins ago
Summernaut Program - AI & Management Consulting (Value Engineering) Summer Intern
Celonis
NC
…and mentoring. You will report to a Value Engineering Orbit Program Manager based in the Raleigh…
Added 47 mins ago
Senior Sourcing Manager (Remote)
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
The Business Services Sourcing team within Enterprise Sourcing is seeking a Senior Sourcing Manager to build and maintain relationships for business aligned services to First Citizens Bank.…
Added 49 mins ago
Channel Marketing Manager, Quantum AI
Google
San Francisco, CA · Mountain View, CA · Los Angeles, CA · Goleta, CA
Google Quantum AI builds quantum computing hardware and software to address problems beyond the reach of classical supercomputers. Embedded directly within Quantum AI's External Affairs…
Added 49 mins ago
SO
Social Worker (Case Manager) / 60020119
State of South Carolina
Charleston, SC
- $53,040 USD / year
Are you the One? We are looking for a Social Worker (Case Manager) who works under the general supervision of CLTC Area Administrator. Serves as Case Manager II. Assists in the…
Added 50 mins ago
CO
Assistant Administrator
City of Cleveland
Cleveland, OH
- $60,000 to $70,000 USD / year
…meetings, events and travel; provide back-up for the Fiscal Manager, and additional project support. The additional support will include, but will not be limited to, program research and…
Added 53 mins ago
Product Manager - Retention & Winback
TD Bank, N.A.
Mount Laurel, NJ · Charlotte, NC
The Product Manager – Retention and Winback will support the execution and ongoing management of customer retention and win-back initiatives designed to reduce account and balance…
Added 1 hour ago
Sr. Manager, Acceptance Solutions Sales Executive
Visa U.S.A. Inc.
Atlanta, GA · Austin, TX · Denver, CO · San Francisco, CA
We are seeking a highly motivated and experienced Relationship Manager focused on driving Visa Acceptance Solutions revenue growth across our Emerging Merchant and Partner portfolios in…
Added 1 hour ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 1 hour ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 1 hour ago
IR
Officer, Prospect Research & Management
International Rescue Committee
Remote, United States
- $72,040 to $81,000 USD / year
Collaborate with prospect research-adjacent teams (Philanthropy account managers, Program Services team) to ensure a smooth and efficient overall service to IRC’s high value fundraising…
Added 1 hour ago
Residential Construction Project Manager
Innovative Staffing Solutions LLC
Salem, OR
We are seeking a Residential Construction Project Manager for our growing practice in the Willamette Valley.

Closed listing

Urban Animal

FOH Assistant Manager

Seattle, WA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: · 3–5 years of customer service experience.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

ABOUT URBAN ANIMAL

With an inclusive culture, Urban Animal provides smart and sensible veterinary care for patients in a collaborative workplace. We are building a worker cooperative, a different kind of employee ownership within the industry. Urban Animal's Worker-Owners use governance to help shape what their jobs look like and how care is delivered. COME JOIN US IN DOING SOMETHING DIFFERENT! Founded in 2012, Urban Animal pioneered a different approach of veterinary care - option-based medicine, with some of the industry’s best skilled professionals. This supports accessibility through candid conversations and zero upsell. Urban Animal operates two fast-paced, walk-in locations where we also offer appointments and one appointment-only model for our diverse clientele. Most importantly, we provide a compassionate and frank attitude towards caring for cats and dogs in the community.

COMPENSATION & BENEFITS

Based on experience and job-leveling Medical insurance including vision and dental, with a paid portion of monthly benefits by Urban Animal. Paid Time Off (PTO) – three weeks equal to hours worked per week, based on job classification. Observed paid holidays if it falls on your normally scheduled shift. (New Year’s Day [Jan 1], Memorial Day, Juneteenth [June 19], Independence Day [July 4], Labor Day, Thanksgiving, and Christmas [December 25]) Discounted veterinary care for personal pets and discounted veterinary care for select friends and family Discounted ORCA card. Eligibility to participate in our 401k plan one year after your effective start date. Urban Animal matches 100% up to 3% and 50% of 4% and 5%. Employer match is 100% immediately vested. Access to Employee Assistance Program resources Eligibility after one year to become a Worker-Owner in Urban Animal's Worker Cooperative A three-day work week Company-paid monthly benefit varies depending on hours worked per week and plan selected. There are partial benefits available to part‐time team members. This summary is not a guarantee of benefits, and all plans are subject to change. Any errors and/or omissions are unintentional.

FRONT OF HOUSE ASSISTANT MANAGER

Reports to: FOH Manager Position Overview The Front of House (FOH) team is often a client’s first point of contact with Urban Animal and plays an important role in the overall client experience. The team supports scheduled appointments and walk-in workflows, communicates expectations, and helps identify and relay urgent patient concerns for appropriate triage. The FOH Assistant Manager models excellent client service and supports the FOH team through coaching, mentoring, training, problem-solving, and helping navigate challenging situations. The role is primarily floor-based and includes engaging with clients, supporting daily workflows, and helping the team manage questions, concerns, and client expectations. The Assistant Manager works closely with the FOH Manager to maintain consistent standards and a supportive learning environment. The Assistant Manager is assigned to a designated home location. However, they may be asked to provide coverage at another Urban Animal location when staffing shortages or operational needs arise, including Saturday coverage when needed. Flexibility to support the team across locations is an expectation of the position. Position Requirements Qualities · Passion for animals and the human-animal bond. · Strong interpersonal skills and clear, professional communication. · Sound judgment and effective problem-solving skills. · Commitment to community service and outreach. · Patience and professionalism with clients and coworkers, including during challenging interactions. · Ability to work collaboratively and support a team-oriented culture across locations. · Ability to remain composed and effective in a fast-paced environment that may involve escalated situations. · Reliability, accountability, attention to detail, and follow-through. Experience · 3–5 years of customer service experience. · Previous reception and veterinary practice experience preferred. General Responsibilities · Maintain positive, cooperative, and respectful relationships with employees and team members, including during high-volume or stressful periods. · Demonstrate attention to detail and accountability for personal responsibilities and assigned team workflows. · Support consistent client service and operational practices at the designated home location and at other locations when coverage is needed. · Be available to assist with staffing coverage at another Urban Animal location, including Saturdays, when requested to address staffing shortages or operational needs. · Physical effort: Ability to lift and carry items weighing up to 40 pounds and stand for extended periods. · Working conditions: May be exposed to and required to clean up animal feces, urine, blood, and other bodily fluids; may be exposed to bites, scratches, and contagious diseases. Follow applicable protocols and oversee or assist with decontamination of surfaces after potential exposures, as appropriate. Education and Technical Skills · High school diploma or equivalent. · Computer proficiency, including email, typing/keyboarding, and common workplace software. · Working knowledge of veterinary terminology and the ability to accurately read and spell medical terms. Management Responsibilities · Communicate regularly with the FOH Manager about staffing, workflow concerns, conflict management, ideas, feedback, and other operational issues. The frequency and format of check-ins may vary based on team and business needs. · Serve as a day-to-day point of support for FOH staff and help determine when an issue should be escalated to the FOH Manager. · Set a positive example for professionalism, client service, teamwork, and adherence to Urban Animal policies and procedures. · Organize FOH work areas and supplies; monitor stock levels and notify the FOH Manager when supplies need to be replenished. · Coach and mentor FOH staff to support consistent, high-quality client interactions and ongoing learning. · Help address workplace conflicts respectfully and in collaboration with the FOH Manager when appropriate. · Assist with training new staff and reinforcing established workflows and expectations. · Monitor and help ensure completion of daily and weekly FOH tasks, including: · Daily cash deposits. · Complete bank runs to drop off cash deposits. · Review and follow up on A/R (Accounts Receivable) reports. · Prescription bins, open invoices, and open visits. · Cremains awaiting client pickup. Client Relations and Veterinary Knowledge · Handle and oversee client correspondence, including procedure reminders, emails, and sympathy cards. · Receive, relay, document, and follow up on phone and email messages as appropriate. · Respond to client questions within the scope of the role and direct medical questions to the appropriate veterinary team member when needed. · Maintain working knowledge of parasite, flea, and tick preventatives to support client education and product sales. · Communicate clearly and compassionately with clients about appointment workflows, wait times, clinic processes, and next steps.

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Skills

Coaching
Problem solving
Interpersonal skills
Communication skills
Attention to detail
Customer service
Veterinary terminology
Workflow
Conflict management
Teamwork
Monitor stock level
Collaboration
Train crew members
Accounts receivable
Sales

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