Online Fulfillment/Budtender Associate

Job Overview The Cannabis In-Store & Online Sales Associate is responsible for providing an exceptional customer experience both in the dispensary and through online platforms. This role includes assisting walk-in customers, fulfilling online orders, ensuring accurate product information, and maintaining compliance with all state and company regulations.

Key Responsibilities

· Assist in-store customers by offering product education, recommendations, and support. · Process transactions accurately using the POS system, both in-store and for online orders. · Fulfill and package online orders accurately and efficiently for pickup or delivery. · Ensure that all online product listings and descriptions are current and accurate. · Maintain the cleanliness and organization of the dispensary and online order fulfillment area. · Communicate effectively with the inventory and management teams regarding product availability. · Follow all state cannabis regulations and company policies related to sales and online fulfillment. · Provide outstanding customer service through digital platforms, phone, and in person. · Assist with restocking, inventory audits, and labeling as needed.

Qualifications

· High School Diploma or equivalent required. · Must be at least 21 years old or older. · Retail and/or online order fulfillment experience preferred. · Excellent written and verbal communication skills. · Strong knowledge of cannabis products and willingness to stay informed is strongly preferred. · Ability to operate computers, POS systems, and inventory software including Dutchie . Experience in the cannabis industry is highly desirable and a huge bonus! · Indoor retail dispensary environment with secure access. · May involve extended time working at a computer or POS system. · Availability for evenings, weekend, and holiday shifts to meet business needs. · Regular exposure to cannabis-related products and varying outside temperatures for curbside orders.