Manager Assistant

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:

The purpose of a Manager Assistant is to provide essential support to the Operations Manager or General Manager/ Assistant General Manager in overseeing the day-to-day operations of the facility. The Manager Assistant plays a vital role in ensuring that all aspects of the center run smoothly, from guest interactions to facility maintenance to staff management

Key Responsibilities:

• Strategic and Financial Management
• Assist in monitoring financial performance and adjust operational strategies accordingly
• Regularly report to the General Manager or AGM
• Analyze data to assess operational performance and identify areas for improvement.
• Operational Management
• Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
• Ensure all health and safety regulations are adhered to, maintaining a safe environment for guest and staff
• Supervise the maintenance and cleanliness of the facility
• Games and bowling equipment management by working collaboratively with the venue technicians to coordinate maintenance, repairs, and venue inspections
• Providing administrative support to the Operations, Assistant General Manager, and the General Manager
• Staff Management
• Empower staff to deliver exceptional legendary service
• Lead team members with integrity and purpose
• Assist in the development of staff
• Provide direct and honest feedback to staff regarding individual performance
• Manage staff training and employee relations
• Take an active part in the recruitment and retention of staff
• Customer Service
• Ensure guest satisfaction by addressing and resolving complaints promptly
• Monitor customer feedback and use insight to improve service quality and experience
• Oversee loyalty and rewards programs to encourage repeat business
• Providing guests with information about the venue, attractions, and other services provided.

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up to fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.

• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 5-10 years experience with an FEC or restaurant in a managerial or leadership position.
• Experience in a high-volume environment.

• Desirable - Previous experience in a senior leadership role at an FEC or restaurant.

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail

• Desirable - Basic understanding of financial management and basic financial principals

• Desirable - Familiarity with the latest entertainment trends and technology

• Technological Proficiency
• Basic payroll and HRIS platform understanding
• Basic working knowledge of our Customer Relationship Management (CRM) Software
• Working knowledge of our Point-of-Sale (POS) Systems
• Working knowledge of reservation and booking software
• Intermediate skills with Microsoft office, and Windows based PCs

• Desirable - basic Social Media proficiency

Personal Qualities:

• Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

Languages:

• English

• Desirable - Spanish

Department: Operations Location: On-Site Travel Required: No Type: Full-Time Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/Assistant GM Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests