Jobs in the United States

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Added 1 min ago
Welding Operator BBNA III
BlueScope Buildings North America, Inc.
Rainsville, AL
Extensive client contact, visibility, interaction, and exposure. May be required to host clients (existing or potential) and/or speak to senior level executives.
Added 1 min ago
Mechanical Pre-Con Lead - Industrial
Kiewit
Kansas City, KS
…compliance with project specifications, safety standards, and client requirements. The ideal candidate has a strong background in mission-critical facilities and understands the unique…
Added 1 min ago
K
Electrical Engineer - Kiewit Nuclear Solutions, Knoxville, TN, Lenexa, KS, Houston, TX
Kiewit
Lenexa, KS · Houston, TX · Knoxville, TN
- $123,000 to $129,000 USD / year
Review vendor quotations and technical submittals and support equipment procurement and bid-tab evaluations.
Added 1 min ago
Quality Lead
Hatch
Stillwater, OK
…through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward…
Added 1 min ago
Salesforce Solutions Architect
ExecRecruitment
Lansing, MI
Leading end-to-end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.
Added 1 min ago
Project Administrator - CEI
England, Thims & Miller Inc.
Jacksonville, FL
…challenges, develops solution-focused approaches aligned with client goals, and coordinates with the Senior Project Engineer (SPE) as needed. This role requires strong judgment, initiative,…
Added 1 min ago
RC
MEP Manager
RJM CONSTRUCTION LLC
Golden Valley, MN
- $125,000 to $190,000 USD / year
The MEP Manager influences outcomes through technical expertise, strong relationships, effective communication, and collaborative leadership. The successful candidate brings a broad…
Added 2 mins ago
Field Engineer - Electrical O&M - Prudhoe Bay, AK
Worley
Prudhoe Bay, AK
Support planning and technical issues, RFIs, material issues and other support issues to assist project completion.
Added 2 mins ago
BC
Civil Project Manager
Bowman Consulting Group, Ltd.
Ashburn, VA
- $115,615 to $147,409 USD / year
To execute through administration, technical and management techniques assigned projects to ensure the successful completion, on time and within allocated budget.
Added 2 mins ago
DC
Account Executive
Direct Communications
ROCKLAND, ID
- $21 USD / hour
Technical Support teams to ensure seamless onboarding and service delivery.
Added 2 mins ago
Sales Product Solutions Manager - Healthcare Payments - Vice President
JPMC page
Philadelphia, PA · Pittsburgh, PA · Newark, DE · East Windsor, NJ · PA · DE
…team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership. You are responsible for acting as the voice of the customer by…
Added 2 mins ago
XI
Part-time Weekend SQL Server DBA
Xtivia Inc
Remote, United States
- $35 to $55 USD / hour
- Part-time
A background in technical support or call center support.
Added 3 mins ago
Infrastructure Support Engineer
FIT Technologies
Cleveland, OH
Experience working in a technical support environment.
Added 3 mins ago
RE
Marketing Manager - NE Region
RMF Engineering, Inc
Baltimore, MD · Boston, MA · Charlotte, NC · Charleston, SC
- $90,000 to $130,000 USD / year
Use systems and tools to fullest potential for tracking and searching pursuits, contacts, content, project information and client intel.
Added 3 mins ago
S
Senior Technical Project Manager (Contract)
SmartLogic
Remote, United States
- $70 to $85 USD / hour
We are seeking an experienced Senior Technical Project Manager with a strong background in agile software development, client relationship management, and delivering complex software…
Added 3 mins ago
GIS Solution Engineer - Transportation
Esri
Charlotte, NC
Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
Added 3 mins ago
GIS Solution Engineer - Transportation
Esri
Philadelphia, PA
Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
Added 3 mins ago
Associate Consultant
TD SYNNEX Corporation
Remote, United States
…business insights, formulate recommendations, and contribute to client-facing deliverables. Working under the mentorship of Consultants and Lead Consultants, Associate Consultants own…
Added 4 mins ago
Senior Project Manager - Electrical, Instrumentation & Controls
aeSolutions
Greenville, SC
…Automation systems. This role combines project leadership, client relationship management, and business development with the technical understanding needed to successfully lead…
Added 4 mins ago
IG
Quality Lead
Insight Global
Muskogee, OK
- From $55 USD / hour
We are seeking an experienced Quality Lead to support a large-scale mission-critical/data center construction project. This individual will lead day-to-day quality activities in the field,…
Added 4 mins ago
CE
Civil Engineering Intern
Coffman Engineers, Inc.
Honolulu, HI
- $23 to $26 USD / hour
Support the development of design drawings, technical documents, and project deliverables.
Added 5 mins ago
Federal Marketing Coordinator
HDR
Folsom, CA · Irvine, CA · Sacramento, CA · San Diego, CA
Support management of client relationship management and financial systems to inform reporting metrics and dashboards
Added 5 mins ago
WA
Legal Engineer
WFB Ashurst Perkins Coie US LLP
Seattle, WA · Portland, OR · Anchorage, AK · Phoenix, AZ · Denver, CO · Dallas, TX · Boise, ID · Bellevue, WA · Austin, TX · Houston, TX · Chicago, IL · Washington, DC
- $138,450 to $249,360 USD / year
…independence in execution, the Legal Engineer delivers practice- and client-facing workflows that apply process improvement methods and legal technology - with a particular emphasis on AI -…
Added 6 mins ago
G
Electrical Engineer
GPAC
Forest Hill, TX
- $130,000 to $180,000 USD / year
Support project proposals, estimating, client meetings, and business development activities.
Added 6 mins ago
L
Counter Sales Associate 1
Listings
Hyannis, MA
- $22 to $26 USD / hour
Generate new and repeat sales by providing product and technical information in a timely manner.

Upskilled Evolution

Help Desk Position

Juneau, AK, United States

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Job details

Experience: About 1 year of help desk or technical support experience
Posting language: English
Posted: Nov 9, 2026

Original job description

About the Job

Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someone’s computer starts acting up? We’re looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers.

When the phone rings, you’ll be the one who answers - ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, you’ll hand it off to the next level of support while ensuring the customer experience stays seamless.

We want someone who WANTS to come in each day and earn new certifications - someone genuinely excited about learning, growing, and building their IT career.

If you’re the type who goes home and still tinkers with PCs just for fun, you’ll fit right in here. We value curiosity, initiative, and a drive to keep improving.

We’re all about growth - so if you’re hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start.

What You’ll Do

Be the first point of contact for customers needing technical assistance
Troubleshoot basic hardware, software, and network issues
Escalate more complex problems to higher-level support when needed
Accurately document your work and track support tickets
Follow up to make sure customer issues are fully resolved
Participate in ongoing training and certification opportunities

What We’re Looking For

About 1 year of help desk or technical support experience
(Equivalent college coursework in IT counts too - tell us about it!)
A genuine passion for technology and helping people
Strong communication skills and a positive, customer-focused attitude
Basic understanding of Windows, macOS, and networking fundamentals
A willingness to learn, take training, and grow with our team

Why You’ll Love It Here

Plenty of opportunities to learn, grow, and earn certifications
A supportive, collaborative team that’s got your back
Hands-on experience with a wide range of technologies
A chance to build your IT career from the ground up

Job Duties:

Tier-1 Help Desk Intake & Triage: Serve as the first point of contact for incoming client calls, emails, and portal tickets; log details accurately in the PSA/ticketing platform and prioritize based on impact and client SLA urgency.
Workstation & Peripherals Support: Troubleshoot, configure, and resolve recurring desktop, laptop, and peripheral issues across Windows and macOS environments, including printer mapping, docking stations, monitors, and local scanning devices.
Identity & Access Management: Manage user lifecycles, including onboarding and offboarding, password resets, multi-factor authentication (MFA) setups, and account permission updates within Microsoft 365, Active Directory, and Google Workspace.
Network & Connectivity Troubleshooting: Diagnose common client connection faults, verify local IP configurations, assist users with secure VPN connections, and troubleshoot local network connectivity (Wi-Fi, switches, and modems) before escalating to Tier-2 network engineers.
System Deployment & Patch Maintenance: Prepare, image, and deploy new hardware using remote management tools (RMM); execute initial configuration checklists and monitor routine endpoint patching and anti-malware health checks.
On-Site Client Service & Hardware Swaps: Travel to local Juneau-area client offices for hands-on desk-side troubleshooting, hardware replacements, basic cable management, and physical delivery/pickup of IT equipment.
Documentation & Knowledge Base Updates: Document standard operating procedures, track resolved tickets thoroughly with clear root-cause notes, and keep client site configurations and contact details updated.

Travel & Field Requirements

Seasonal Travel Cadence: Periodic travel outside Juneau is required, primarily during the spring and summer seasons (typically 2 to 5 consecutive business days per trip, up to 1–2 times per month), with occasional short-notice dispatch as needed throughout the rest of the year.
Regional Transit Comfort: Comfortable traveling via regional commuter flights (Alaska Airlines / wheeled bush planes), floatplanes, or the Alaska Marine Highway System (ferry) into remote Southeast Alaska communities.
Weather & Schedule Adaptability: High comfort with logistical flexibility; must be adaptable to sudden travel delays, cancellations, or extended layovers caused by coastal Southeast Alaska weather patterns.
Physical & Hardware Handling: Ability to pack, transport, lift, and carry IT equipment, tools, and replacement hardware (up to 50 lbs) onto and off transit vessels and into remote client job sites.
Independent On-Site Execution: Capacity to work independently in the field with remote oversight, conducting scheduled client hardware rollouts, preventative maintenance checks, network rack cleanups, and hands-on site audits.
Licensing & Travel Readiness: Must possess a valid Alaska driver's license with a clean driving record and a valid government-issued Real ID or Passport for regional air and maritime transit.

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